Clark Taylor
Centerville,OH
Summary
Very professional in my daily work, I enjoy working alone or as a team player. I'm
dedicated to do the best with the tasks that are given to me from my supervisors.
Overview
23
23
years of professional experience
Work History
City Letter Carrier
USPS
Dayton, Ohio
12.2018 - 03.2022
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Planned and cased mail in sequence of delivery for designated route.
- Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
- Delivered packages and mail to business and people in local area.
- Maintained accurate records of attempted and missed deliveries as required by post office.
Retail Associate
Sams Club
Centerville, Ohio
02.2013 - 12.2018
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
Customer Service Agent
Metlife Auto And Home
Dayton , Ohio
09.1998 - 01.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
Education
Bachelor of Science - Theater Arts
Cumberland College
Williamsburg, KY05.1991
Skills
- Public Service
- Industry Trends
- Trip Reports
- Brand Loyalty
- Customer Experience
Timeline
City Letter Carrier
USPS
12.2018 - 03.2022
Retail Associate
Sams Club
02.2013 - 12.2018
Customer Service Agent
Metlife Auto And Home
09.1998 - 01.2013
Bachelor of Science - Theater Arts
Cumberland College