Summary
Overview
Work History
Education
Skills
Affiliations
Additional Information
Timeline
Generic

Richard Quetell

Rochester,MI

Summary

Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships. Hardworking Advocate working diligently on behalf of persons to obtain necessary assistance. Skilled in coordinating files and resources to meet routine and complex needs. Effective under pressure and in stressful situations.

Overview

37
37
years of professional experience

Work History

City Letter Carrier

United States Postal Service, USPS
06.1995 - Current
  • Engaged customers with pleasant demeanor and offered to help with mail-related issues
  • Planned and cased mail in sequence of delivery for designated route

Arbitration Advocate

National Association Of Letter Carriers
01.2020 - 01.2022
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.

Union Vice President

National Association Of Letter Carriers,Branch 320
01.2020 - 01.2022
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Identified and resolved issues between employees, promoting better collaboration and mutual respect.

Union Steward

National Association Of Letter Carriers,Branch 320
01.2015 - 01.2022
  • Mediated discussions between employer and employee representatives in attempt to reconcile differences.
  • Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
  • Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
  • Participated in labor-management meetings to discuss labor issues.
  • Interpreted and advised on labor relations policies and previously negotiated agreements.
  • Oversaw investigations into discrimination, sexual harassment or other workplace claims.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Mediated discussions between employer and employee representatives in attempt to reconcile differences
  • Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership
  • Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies

Central Forward Clerk

United States Postal Service, USPS
04.1994 - 06.1995

Jet Engine Specialist

United States Air Force, USAF
08.1986 - 03.1992

Education

Bachelor of Science - Psychology

Central Michigan University
Mount Pleasant, MI
12.2018

Associate of Arts - General Studies

Cuyahoga Community College
Cleveland, OH
06.1995

Skills

  • Critical Thinking
  • Public Service
  • Active Listening
  • Labor Relations
  • Educational Leadership
  • Employee Engagement
  • Arbitration and Litigation
  • Social Perceptiveness

Affiliations

National Association of Letter Carries

Additional Information

I was on the Employee Assistance Program Committee

Disabled American Veteran


Timeline

Arbitration Advocate

National Association Of Letter Carriers
01.2020 - 01.2022

Union Vice President

National Association Of Letter Carriers,Branch 320
01.2020 - 01.2022

Union Steward

National Association Of Letter Carriers,Branch 320
01.2015 - 01.2022

City Letter Carrier

United States Postal Service, USPS
06.1995 - Current

Central Forward Clerk

United States Postal Service, USPS
04.1994 - 06.1995

Jet Engine Specialist

United States Air Force, USAF
08.1986 - 03.1992

Bachelor of Science - Psychology

Central Michigan University

Associate of Arts - General Studies

Cuyahoga Community College

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Richard Quetell