Shaniyah (Niyah) Clarke
Louisville,KY
Summary
Adept at enhancing customer experiences and streamlining operations, Excelled in the PAC role at Baptist Health Medical Group and other notable employers. Expertise in customer service and conflict resolution, combined with a proven track record of maintaining professionalism under pressure, significantly improved patient and customer satisfaction.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Patient Access Coordinator
Baptist Health Medical Group
07.2023 - Current
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Enhanced communication between departments by regularly updating patient information and coordinating schedules.
- Improved patient satisfaction by streamlining the registration process and reducing wait times.
Cashier
TJ Maxx, TJX Companies
09.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Sales Associate
Under Armour
11.2023 - 09.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Phlebotomist
American Red Cross
02.2023 - 06.2023
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
Cashier Team Lead
Nike Factory Store
07.2022 - 06.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
Education
Some College (No Degree) -
University of Arizona
Tucson, AZ 09.2021 - 05.2022
High School Diploma -
Louisville Male Traditional High School
Louisville, KY01.2021
Skills
Customer Service
Customer Assistance
Work Ethic and Integrity
Patience and Empathy
Cleaning and Sanitizing
Professionalism and Courtesy
Conflict Resolution
Timeline
Cashier
TJ Maxx, TJX Companies
09.2024 - Current
Sales Associate
Under Armour
11.2023 - 09.2024
Patient Access Coordinator
Baptist Health Medical Group
07.2023 - Current
Phlebotomist
American Red Cross
02.2023 - 06.2023
Cashier Team Lead
Nike Factory Store
07.2022 - 06.2023
Some College (No Degree) -
University of Arizona
09.2021 - 05.2022
High School Diploma -
Louisville Male Traditional High School
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