Al-Tariq Linton
Newark,NJ
Summary
Highly organized Dispatcher Manager with relevant experience in coordinating logistics, managing teams, and streamlining dispatch operations. Possess strong skills in critical thinking, problem-solving, and communication. Have demonstrated ability to improve efficiency, resolve conflicts, and ensure customer satisfaction in previous roles.
Overview
10
10
years of professional experience
Work History
Dispatcher/Manager of Operations
Amazon Prime El Logistics
Elizabeth, New Jersey
02.2018 - Current
- Respond to customer inquiries via phone, email, and chat. Resolve customer complaints and issues in a timely and professional manner. Process orders, returns, and exchanges
- Utilized GPS systems to track vehicle locations in real time.
- Analyzed and reported on GPS tracking reports in effort to create efficiencies regarding conserving fuel, reducing idle time.
- Created and maintained daily, weekly, and monthly reports of all dispatching activities.
- Organized routes for drivers to maximize efficiency.
- Developed policies for driver safety and customer service.
- Trained new staff members in proper dispatch procedures.
- Negotiated contracts with vendors to reduce costs associated with shipping materials.
- Ensured that all vehicles met DOT standards for safety inspections.
- Managed a team of 20 dispatchers, providing guidance and support as needed.
Homegoods
Home Good.
Hillside, New Jersey
05.2020 - 02.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked effectively in team environments to make the workplace more productive.
Roadside Technician
Pop A Lock
Bloomingdale, New Jersey
05.2022 - 11.2023
- Performed vehicle diagnostics and repairs to a high standard, ensuring customer satisfaction.
- Conducted inspections of vehicles to identify mechanical issues and safety hazards.
- Evaluated the condition of tires, brakes, suspension components, exhaust systems, and other major components of vehicles during inspections.
- Change tires, unlock the doors.
Cashier/Customer Service Cashier
Family Dollar
Elizabeth, NJ
08.2014 - 09.2016
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped customers find specific products, answered questions, and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
High School Diploma -
High School Diploma in Media Studies
Newark, NJ06-2017
Some College (No Degree) -
Essex County College
Newark, NJSkills
- Microsoft Office
- Dispatching
- Warehouse experience
- Load & unload
- Customer service
- Heavy lifting
- Communication skills
- Load « unload
- Computer skIS
- English
- Route Planning
- Phone dispatch
- Strong leadership
- Customer Communication
- Employee Performance Reviews
- Daily reports
- Workflow Planning
- Staff Training and Development
- Supervising experience
- Team management
- Microsoft Excel (5 years)
- Cash register (2 years)
- Computer skills (6 years)
- Phone etiquette (3 years)
Timeline
Roadside Technician
Pop A Lock
05.2022 - 11.2023
Homegoods
Home Good.
05.2020 - 02.2024
Dispatcher/Manager of Operations
Amazon Prime El Logistics
02.2018 - Current
Cashier/Customer Service Cashier
Family Dollar
08.2014 - 09.2016
High School Diploma -
High School Diploma in Media Studies
Some College (No Degree) -
Essex County College