Claude Ladson
Blythewood,SC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
General Manager
Carolina Cable Concepts
10.2020 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Recruit, Hire and Develop Cable Installation Techs.
Field Supervisor
TW Technologies
02.2018 - 10.2020
- Supervised field operations teams to complete projects within established timelines.
- Monitored 25 Installers performance for compliance with regulations and policies.
- Investigated issues and developed effective solutions.
- Met with both Residential and Commercial customers to resolve issues and build productive relationships.
- Train and Supervise Technicians to ensure expected productivity
U-verse Technician
AT&T
03.2012 - 09.2018
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Install, troubleshoot and Repair Uverse HSD, IPTV and Voice circuits
- Provide excellent Customer Service and Installation for AT&T's newest technology.
- Installed, and educated 5-7 customers daily
Security Installation Technician
CPI Security
05.2007 - 06.2011
- Educated customers on proper ways to use security systems after completing tests and repairs.
- Installed various types of high-tech security systems, 2 way communication systems
- Educated customers on effective use of security systems.
- Installed Wireless Systems, retro-fit hardwired systems in existing homes and takeover existing systems
- Troubleshoot and repair systems
Education
No Degree - Business Management
Furman University
Greeneville, SCHigh School Diploma -
Dillon High School
Dillon, SC06.1994
Skills
- Recruit, Hire and Manage employees Mainly 1099 Contractors
- Process Invoices, Payroll and Train Field Supervisors
- Attend and Host Company meetings, implement expectations
- Installation of CATV, Security, HSD, Voice and Satellite systems
- Troubleshoot and Repair Low Voltage Services
Timeline
General Manager
Carolina Cable Concepts
10.2020 - Current
Field Supervisor
TW Technologies
02.2018 - 10.2020
U-verse Technician
AT&T
03.2012 - 09.2018
Security Installation Technician
CPI Security
05.2007 - 06.2011
No Degree - Business Management
Furman University
High School Diploma -
Dillon High School
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