Claude Smith
Erie,PA
Summary
Knowledgeable [Desired Position] with solid background in managing facilities operations and ensuring efficient maintenance. Proven track record in coordinating repairs, overseeing vendor services, and supporting compliance with safety standards. Demonstrated ability in effective problem-solving and maintaining optimal facility conditions.
Overview
1
1
Certification
38
38
years of professional experience
Work History
Facilities Coordinator
Compass Group Inc
New York, NY
09.2014 - Current
- (Guts): Google Unified Ticketing System.
- The utilization of Guts is to help provide solutions by 20% to Googlers for facilities requests.
- Lead to coordinate with Taconic Management on all maintenance of the facilities at 111-9th Ave and the Chelsea locations. (Vender, Engineering, and Temp Co cleaning services)
- Conducts walk through assigned floors to straighten up huddle, phone, and conference rooms.
- Coordinate with the mailroom and receiving departments for all mail, and package runs throughout the locations and increases production of 14%
- Assist with coverage of the reception desk for lunch and breaks.
- Strong interpersonal skills and problem-solving ability.
- Proven record of providing excellent internal and external customer service.
- Source local services and goods needed to perform day-to-day operations through 3rd - party venders.
- Coordinate with Office Manager, Space planning, employee relocations, office / cleaning / maintenance.
- Develop and maintain business continuity plans pertaining to the occupied space and schedule of regular evaluation of the facilities and an overall increase in continuity of 35%.
- Code Compliance - Working in conjunction with the Head of Design and Construction to ensure that NYC building code are correctly reflected, and any landlord conditions are satisfied with a 100% Compliance rating.
Inter-Con Security
Brooklyn
10.2023 - 03.2025
- Meets all contractual scheduled hours with a minimum of unbilled overtime.
- Assist in the coordination and/or conduct site-specific OJT, client specific training and annual refresher training for security personnel.
- Reconciles security logs against shift responsibilities and patrols; review incident reports prior to submitting to manager and coordinate preliminary investigations/
- Assists Account or Operations Manager manage uniforms, equipment, supplies and vehicles utilized at the account, maintaining appropriate inventories and maintenance checklists
- I am now working in the section of the called the Meat Market.
- I log in trucks that make deliveries to the market daily. And collect money for entry to the market.
- Promoted to Supervisor on 10/7/24.
- Duties that were required as a supervisor are as follows.
- Roll call of all guards at post.
- Spot checks of guard post during shift hours.
- Two trips down to Bush made building which is a new complex to inspect to make sure all guards were properly dressed not sleeping, not going to the offices sleeping not using the microwave of client’s and the overall inspection of property. Bush may consist of three buildings that had to be inspected for leaks, gas or water or physical damage to property.
- Log into the logbook every hour to record progress off shift.
- Worked on the Gantt system 2 split shifts when employees arrive late also to check who was on the schedule and to make schedule adjustments.
- Deal with fire alarms and the arrival of FDNY personnel and reset the fire panel call central station to take buildings offline. Call EDC personnel to inform them of what was going on. EDC runs the Brooklyn army terminal it is a city run agency.
- Also deal with any intruders that were on site by calling the Rovers, who are security guards in cars to have the person removed from the property or we call 911 if things get out of hand.
- Also, view the camera system in the command center for all locations that had camera feeds at the facility
Alante Security
06.2023 - 09.2023
- Alante Security – Worked at The Hotel
- Patrols all locations in Hotel – Hallways, Floors, Stairways, Elevators.
- Patrol HPD parking lot and secure vehicles in the lot.
- Monitor video monitor for unwanted activity in building.
- Conduct patrols every hour in all major locations.
Allied Universal Security
10.2022 - 03.2023
- Helps Account or Operations Manager identify, meet and exceed the needs of the customer.
- Meets all contractual scheduled hours with a minimum of unbilled overtime.
- Assist in the coordination and/or conduct site-specific OJT, client specific training and annual refresher training for security personnel.
- Reconciles security logs against shift responsibilities and patrols; review incident reports prior to submitting to manager and coordinate preliminary investigations/
- Assists Account or Operations Manager manage uniforms, equipment, supplies and vehicles utilized at the account, maintaining appropriate inventories and maintenance checklists.
- Working as a Building Evacuation Supervisor – Working on the fire panel is both North and South Towers. 5 years’ experience.
Brosnan security consultants
11.2020 - 10.2022
- Helps Account or Operations Manager identify, meet, and exceed the needs of the customer.
- Meets all contractual scheduled hours with a minimum of unbilled overtime.
- Assist in the coordination and/or conduct site-specific OJT, client specific training and annual refresher training for security personnel.
- Reconciles security logs against shift responsibilities and patrols; review incident reports prior to submitting to manager and coordinate preliminary investigations/
- Assists Account or Operations Manager manage uniforms, equipment, supplies and vehicles utilized at the account, maintaining appropriate inventories and maintenance checklists.
- Working as a Building Evacuation Supervisor – Working on the fire panel is both North and South Towers. 5 years’ experience.
Allied Security Services
01.2017 - 07.2019
- Communicates staffing needs on shift to Account Manager or Operations Manager.
- Assures that officers receive appropriate training, developing them in both technical and professional skills, also may include assisting manager in performance management (coaching, counseling, disciplining, performance evaluations, recognition, etc.)
- Assures that employee grievances are heard with help from appropriate district or region HR support employees and Account or Operations Manager.
- Administers JSA’s and safety programs outlining site-specific hazards for professional security officers on assigned shift including vehicle / driving safety as appropriate to corporate procedures.
- Enforces Allied Universal’s policies as outlined in the handbooks and executive memos.
- Assists with the communication of policies, company announcements and job openings.
- Provides the basis of a great place to work by treating staff with respect.
- Helps Account or Operations Manager identify, meet and exceed the needs of the customer.
- Meets all contractual scheduled hours with a minimum of unbilled overtime.
- Assist in the coordination and/or conduct site-specific OJT, client specific training and annual refresher training for security personnel.
- Reconciles security logs against shift responsibilities and patrols; review incident reports prior to submitting to manager and coordinate preliminary investigations/
- Assists Account or Operations Manager manage uniforms, equipment, supplies and vehicles utilized at the account, maintaining appropriate inventories and maintenance checklists.
- Working as a Building Evacuation Supervisor – Working on the fire panel is both North and South Towers.
- Time Warner Media
- Supervisory Responsibilities
- Enforcement of Contract Standards
Customer Service Representative
Automated Data Processing
Florence, SC
03.2010 - 06.2013
- Facilitated client expiration rate from 12% to 4%, thereby improving client-to-governmental compliance.
- Assisted in the training of store management, leading to the adherence of governmental compliance.
- Tracked client issues related to the governmental compliance process.
- Submitted bi-weekly progress reports to senior management regarding the governmental compliance process.
Facilities Manager
Assured Guaranty Corporation
New York, NY
07.1988 - 07.2009
- Lead in the daily interaction between company contractors and the Assistant VP of Administration.
- Developed a great relationship between the Company and building management.
- Tracked the process for outgoing and incoming paperwork relating to accounts, slips, invoices, package labeling, shipping, and freight deliveries which brought about a 25% reduction in waste.
- Developed the vendor accounts to ensure efficient service to the Company saving 38% across the board.
- Tracked on-site and external video security system to safeguard all Company data, files and videotapes.
- Developed the mailroom and shipping and receiving operations increasing delivery time by 8%.
- Lead in handling all aspects of internal and external office moves, including phones, computers and furniture saving the company 28% in move costs yearly.
- Lead in the acquisition and installation of new furniture and equipment with savings of 40%.
- 7 years contract negotiation experience.
- Developed standard building operation and maintenance practices.
- Lead in vendor selections and made recommendations on equipment and suppliers ordered, stocked, and delivered office supplies a cost saving of 35% to 40% a year.
- Lead in conference rooms / catering for meetings and keep the pantry stocked and cleaned.
- Relieved receptionist during breaks and filled in during absences.
Education
High School Diploma -
Boys And Girls H.S
Brooklyn, NY01-1983
Certification - Commercial Real Estate
01-2016
Certification - CFM
01-2015
BA degree - undefined
Chapter University
01-2015
Skills
- CORE COMPETENCIES: Customer Relationship Management / Facilities Management / Content Management
- TECHNICAL ABILITIES:
- Microsoft Office: Excel / Word / Power Point
- Customer Relationship Management (CRM)
- Video Conferencing
- Budget administration
Certification
Fire Guard Certification / 2017 - 2023 – F01., Active Shooter Certification /2018/2019/2020., Fire Safety Director Certification/2018/2019/2020. – No on site Done., Security License, First Aid CPR AED Cert – Renew 10/2025., Certification: Rick Management – 2/03/2025., Certification: Facility Management 101 – Leadership, Quality and Communication- 02/28/2025., Certification: Facility Management – Operation, Maintenance and Services - 03/25/2025., I have my TWIC card from Homeland Security. Expire 2029.
- Forklift Training - 10/7/2026. From - Liftoff Forklift training.
Timeline
Inter-Con Security
10.2023 - 03.2025
Alante Security
06.2023 - 09.2023
Allied Universal Security
10.2022 - 03.2023
Brosnan security consultants
11.2020 - 10.2022
Allied Security Services
01.2017 - 07.2019
Facilities Coordinator
Compass Group Inc
09.2014 - Current
Customer Service Representative
Automated Data Processing
03.2010 - 06.2013
Facilities Manager
Assured Guaranty Corporation
07.1988 - 07.2009
BA degree - undefined
Chapter University
Certification - CFM
High School Diploma -
Boys And Girls H.S
Certification - Commercial Real Estate
ADDITIONAL INFORMATION
- CORE COMPETENCIES: Customer Relationship Management / Facilities Management / Content Management
- TECHNICAL ABILITIES:
- Microsoft Office: Excel / Word / Power Point
- Customer Relationship Management (CRM)
- Video Conferencing
Personal Information
Work Permit: Authorized to work in the US for any employer.