Claude Tankam
Dallas,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Julia's organic
Severn, MD
04.2019 - 04.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Educated customers on special pricing opportunities and company offerings.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Photography Assistant
Mr Phil shot it
Douala, Cameroon
05.2020 - 03.2022
- Collaborated successfully with various personalities and work styles.
- Set up camera control equipment, stands and tripods for shoots.
- Collaborated with clients to plan shoots and boost satisfaction with photos.
- Explained price and package details to customers.
- Worked with design team to align photography with project specifications.
- Planned and obtained original shots using innovative thinking and new techniques.
- Maintained various studio equipment.
Education
Bachelor of Science - Mathematics And Computer Science
University of Buea
Cameroon, Buea12.2018
Skills
- Staff Training
- Customer Service
- Adaptive Team Player
- Creative Problem Solving
- Team Development
- Computer Proficiency
- Lead Generation
- Active Listening
- Customer Relations
Languages
French
Professional
Timeline
Photography Assistant
Mr Phil shot it
05.2020 - 03.2022
Customer Service Representative
Julia's organic
04.2019 - 04.2023
Bachelor of Science - Mathematics And Computer Science
University of Buea
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