CLAUDETTA TURNER
Westchester,IL
Summary
Adaptable team player exercises high integrity using discretion in dealing with sensitive and confidential client/company information. Teachable Administrative Assistant with proven communication, organization, and time management skills. Kind greeter answers phones clearly and cordially. Dually independent and collaborative contributor. Amiable yet strong decision-maker and problem solver seeks an administrative opportunity with an innovative and progressive company.
Experienced with customer interaction, problem resolution, and relationship building. Utilizes effective communication and empathy to enhance customer experiences. Track record of adapting to changing customer needs and improving satisfaction.
Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy needs. Strong interpersonal skills with clear grasp of best practices for dealing with difficult and challenging situations.
Overview
31
31
years of professional experience
Work History
Customer Associate
Tj Max Dept Store
Oak Brook, IL
09.2025 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted in inventory management by restocking shelves and organizing merchandise displays.
- Maintained cleanliness and organization of sales floor, ensuring a welcoming shopping environment.
- Operated point-of-sale systems accurately to process transactions and handle cash responsibly.
- Collaborated with management to implement promotional strategies, enhancing customer experiences during sales events.
- Led initiatives to streamline checkout processes, reducing wait times and increasing overall customer satisfaction.
- Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.
- Assisted in maintaining store cleanliness, contributing to a pleasant shopping environment.
- Recommended items to customers based on specific needs and explained features and benefits.
- Enhanced customer satisfaction by providing timely and accurate product information.
- Worked with other customer support teams to develop consistent and equal high-quality levels of support.
- Responding empathetically to customers' concerns during difficult situations while offering appropriate solutions.
Customer Service Representative
VERIZON
Rolling Meadows, IL
11.2020 - 08.2023
- Daily unveil uncommon ability to work well with public and effectively deal with disgruntled customers.
- Work under pressure and with frequent interruptions, continuously fulfilling duties and best assisting customers.
- Tactfully ask pertinent questions, assist with technical billing, demonstrate customer care, and upgrade services.
- Resolved customer inquiries efficiently through multiple communication channels, ensuring high satisfaction levels.
- Provided technical support for wireless devices, enhancing user experience and product knowledge.
- Processed billing adjustments accurately, maintaining consistency in financial records and customer trust.
- Collaborated with cross-functional teams to drive initiatives that improved overall service delivery standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Sales Representative
MARSHALLS
Broadview, IL
04.2018 - 11.2020
- Expanded expertise in pricing strategies, client relations, needs assessment, marketing, and financial management.
- Engaged in customer service endeavors taking orders by setting up new accounts, consulting, and boosting sales.
- Collaborated with management to improve store layout, enhancing customer shopping experience.
- Resolved customer complaints efficiently, ensuring high levels of satisfaction and retention.
- Utilized social media platforms to engage with potential customers and build brand awareness.
- Boosted team morale and productivity by leading weekly sales strategy meetings.
Customer Service Representative
ADVOCATE MEDICAL CENTER
Rosemont, IL
01.2017 - 01.2017
- Maintained and managed patient files and detailed physician reports preserving confidentiality of delicate records.
- Willingly collaborated with doctors, nurses, therapists, and staff to ensure comforting and relaxed environments.
- Diligently reviewed, updated, and modified paperwork detailing services, facilities, equipment, and nursing staff.
Customer Service Representative
COMCAST
Yorktown, IL
09.1995 - 04.2015
- Professionally answered incoming phone calls clearly, courteously, and cordially exercising active listening skills.
- Displayed exceptional ability to build productive relationships, resolve complex issues, and win customer loyalty.
- Competently presented features and benefits of products and services to customers identifying differential needs.
- Achieved overall performance goals by interacting with customers via phone and email during 8-10-hour shifts.
- Implemented workflow improvements that streamlined operations and reduced average handling time for customer issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
Completed 36 hours - Child Development
Harold Washington College
Chicago, ILSkills
- Professionalism
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Customer Associate
Tj Max Dept Store
09.2025 - Current
Customer Service Representative
VERIZON
11.2020 - 08.2023
Sales Representative
MARSHALLS
04.2018 - 11.2020
Customer Service Representative
ADVOCATE MEDICAL CENTER
01.2017 - 01.2017
Customer Service Representative
COMCAST
09.1995 - 04.2015
Completed 36 hours - Child Development
Harold Washington College