Claudia Boles
Phoenix, AZ 85033-2539,AZ
Summary
Knowledgeable Training Specialist successful at developing and overseeing site-based and online training programs. Decisive and disciplined professional with personable style and thorough approach. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Training Specialist
General Electric, A haier
Phoenix, AZ
05.2022 - Current
- Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.
- Trained employees on new software with minimum level of frustration and training friction.
- Conducted ongoing evaluations to determine effectiveness of programs and make recommendations for necessary modifications.
- Assisted in developing training plans for new hires and existing employees.
- Awarded certificates to employees who completed training to recognize accomplishments, boosting motivation and retention.
Consumer Support Specialist
GE Appliances, A Haier
Tempe, AZ
10.2016 - 04.2022
- Acted as first point of contact for technicians, customers and service reps, by navigating through appropriate screens for expert solutions.
- Handled over 45 calls, emails and miscellaneous request with minimal to zero wait times per shift.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Increased efficiency and team productivity by promoting operational best practices.
- Performed additional duties as assigned by supervisor or manager in order to meet departmental goals and objectives.
Education
High School Diploma -
Agua Fria High School
Avondale, AZ12.2013
Some College (No Degree) - Business Management
Grand Canyon University
Phoenix, AZSkills
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Verbal and Written Communication
- Calm and Professional Under Pressure
- New Hire Training
- Daily Schedule Creation
- Organization and Time Management
References
References available upon request.
Timeline
Training Specialist
General Electric, A haier
05.2022 - Current
Consumer Support Specialist
GE Appliances, A Haier
10.2016 - 04.2022
High School Diploma -
Agua Fria High School
Some College (No Degree) - Business Management
Grand Canyon University
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