Claudia Burnett
Duncan,SC
Summary
- Experienced with operational process optimization and team management. Utilizes effective logistics coordination to streamline workflows and improve efficiency. Track record of successfully implementing strategies that align with organizational objectives.
- Operations professional with hands-on experience in coordinating and optimizing workflows. Strong focus on team collaboration and ensuring smooth operations. Skilled in logistics, project management, and problem-solving. Reliable and adaptable, ready to meet changing demands and deliver consistent results.
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
- Results-driven management professional with strong focus on team collaboration and achieving outcomes. Skilled in conflict resolution, operational oversight, and adapting to changing needs. Known for reliability, leadership, and effective communication, driving team success and operational efficiency.
- Professional leader prepared for this role with focus on maintaining operational excellence and customer satisfaction. Proven ability to drive team performance and adapt to changing demands, ensuring consistent and reliable results. Expertise in conflict resolution and team collaboration, characterized by proactive and reliable approach.
- Education professional with strong commitment to facilitating student growth and academic success. Proven ability to maintain classroom order while delivering comprehensive lesson plans. Valued for collaborative approach and reliability, adapting seamlessly to ever-changing classroom dynamics.
Overview
9
9
years of professional experience
Work History
Operations Coordinator
Walt Disney World Resort
Orlando, FL
09.2024 - 02.2026
- Coordinated cross-departmental communication to enhance operational efficiency and resolve issues promptly.
- Developed and implemented standard operating procedures, improving process consistency across teams.
- Analyzed workflow processes, identifying bottlenecks and recommending solutions for optimization.
- Trained new staff on operational protocols, fostering a culture of compliance and best practices.
- Collaborated with management to drive initiatives aimed at enhancing guest experience through operational improvements.
- Led team meetings focused on strategic planning and performance reviews, aligning goals with organizational objectives.
Manager on Duty
Big Air Trampoline Park
Greenville, SC
05.2019 - 01.2020
- Opened the park and made sure things were good to go for the day.
- Managed all aspects of the birthday events, summer school day camp, and after work functions to ensure smooth operations and customer satisfaction.
- Assisted customers during intense moments, providing support and solutions to the best of my abilities.
- Responsible for morning and evening till counts
- Efficiently managed phone inquiries while handling various on-site tasks.
Manager on Duty
Chick-fil-A
Duncan, SC
05.2020 - 06.2021
- Monitored inventory levels to ensure adequate stock was available at all times.
- Managed payroll records for accurate tracking of hours worked by staff members.
- Reviewed daily sales reports to identify areas of improvement.
- Resolved customer complaints in a professional manner.
- Interacted with customers regularly to ensure their needs were met.
- Trained new employees on job duties and company policies.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Audited cash registers at the end of each shift for accuracy.
Attractions Cast Member
Disney
Lake Buena Vista, FL
06.2021 - 06.2023
- Conducted regular inspections of rides and equipment making sure they are functioning properly.
- Assisted with loading and unloading of rides to ensure a safe environment for guests.
- Participated in team meetings discussing operational issues and customer service initiatives.
- Greeted guests and provided information regarding attractions, dining options, and special events.
- Assisted in training new Cast Members on policies and procedures related to their job duties.
Attractions Cast Member
Disney World
Lake Buena Vista, FL
01.2018 - 05.2019
- Ensured the safe opening of attractions on a daily basis.
- Delivered efficient assistance in addressing customer concerns and resolving issues.
- Ensured guest comfort during journeys.
- Collaborated with colleagues to enhance backstage and onstage environments by seeking feedback and implementing improvements.
Character Attendant
Disney
Lake Buena Vista, FL
06.2023 - 02.2026
- Facilitated photo opportunities with characters throughout the day.
- Conducted daily inspections of all costumes prior to use.
- Always putting the performers' safety above anything.
- Greeted guests and provided information about character meet-and-greets.
- Set up and maintained props in preparation for shows.
- Inspected areas before and after each performance for hazards or damage.
- Managed queues and crowd control during character interactions.
- Demonstrated excellent customer service skills while working with guests.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
Substitute Teacher, K-12
ESS
Duncan, SC
01.2026 - Current
- Delivered engaging lessons across K-12 grade levels, adapting to diverse learning needs.
- Maintained classroom management and discipline, fostering a positive learning environment.
- Collaborated with faculty to ensure curriculum alignment and student support strategies.
- Developed individualized education plans for students requiring additional assistance.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Front Desk Supervisor
Hilton
Duncan, SC
01.2017 - 01.2018
- Greeted guests and efficiently managed check-in and check-out processes.
- Offered continuous support and addressed queries and concerns independently during my time at the hotel.
- Ensured appropriate water temperature on every floor.
- Developed employee schedules.
- Assisted in organizing various events including wedding receptions, corporate meetings, and sports functions by coordinating designated spaces.
Education
Master of Science - HR Strategic Management
Bellevue University
Bellevue, NE07.2026
Bachelor of Science - Hospitality Management
Bellevue University
Bellevue, NE06.2024
Skills
- Conflict resolution abilities
- Strong interpersonal skills
- Excellent time management
- Outstanding customer service
- Professional Appearance
- Reliable and punctual
- Safety awareness
- Strong problem solving
- Teamwork and Collaboration
- Microsoft Excel
- Team building
- Analytical Skills
- Analytical Thinking
- Active Listening
- Problem-Solving
- Customer Service
- Multitasking
Accomplishments
- Team Captain for my high school tennis team for four years
- Got an athletic scholarship for lacrosse for college
- Played and managed the Lacrosse team in college
- Completed two Disney College Programs
- Graduated with honors in my Bachelors Degree
- Will graduate with Honors in my Master's Degree
Affiliations
Bricks and MiniFigs Spartanburg SC
LANGUAGES
American Sign Language : Limited
Timeline
Substitute Teacher, K-12
ESS
01.2026 - Current
Operations Coordinator
Walt Disney World Resort
09.2024 - 02.2026
Character Attendant
Disney
06.2023 - 02.2026
Attractions Cast Member
Disney
06.2021 - 06.2023
Manager on Duty
Chick-fil-A
05.2020 - 06.2021
Manager on Duty
Big Air Trampoline Park
05.2019 - 01.2020
Attractions Cast Member
Disney World
01.2018 - 05.2019
Front Desk Supervisor
Hilton
01.2017 - 01.2018
Master of Science - HR Strategic Management
Bellevue University
Bachelor of Science - Hospitality Management
Bellevue University