Hi, I’m
Claudia Carcamo
North Bethesda,MD
Summary
Dynamic professional with a proven track record at Samson Properties, adept in client relations and sales strategies. Leveraged expertise in CRM software and persuasive techniques to expand client base and foster long-term loyalty, significantly contributing to business growth. Skilled in nurturing key relationships and proficient in technical support, consistently achieving and surpassing sales targets.
Overview
13
years of professional experience
1
Certification
Work History
Samson Properties
Sales Agent
11.2020 - Current
Job overview
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of services to promote sales.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Met existing customers to review current services and expand sales opportunities.
- Built relationships with customers and community to promote long term business growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Maintained current knowledge of evolving changes in marketplace.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Recorded accurate and efficient records in customer database.
- Developed, maintained and utilized diverse client base.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Compared, researched and appraised properties.
- Generated leads for sales and rental properties through cold calls and referrals.
- Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
- Communicated with clients to understand property needs and preferences.
- Educated clients on sales and buying processes and advised buyers on making decisions.
- Assisted clients in navigating the complex process of buying or selling properties, ensuring smooth transactions.
- Assisted in the preparation of legal documents, such as purchase agreements and lease contracts, ensuring accurate representation of client interests.
- Inspected properties for listing accuracy and updated posts to maintain marketing integrity.
- Organized showings of properties for interested parties while providing informative tours highlighting essential features.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Built lasting relationships with satisfied clients who provided referrals, contributing to business growth over time.
Hillcrest Dental
Dental Office Manager
01.2014 - 12.2019
Job overview
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Implemented strict infection control protocols to safeguard the health and safety of patients and employees alike.
- Oversaw inventory management, ensuring timely procurement of supplies while minimizing costs through strategic vendor negotiations.
- Managed all aspects of billing and insurance claims, ensuring accuracy and compliance with industry standards.
- Improved team morale and reduced turnover through regular training sessions and team-building activities.
- Maintained strict adherence to OSHA and CDC guidelines for infection control, ensuring safe environment for both patients and staff.
- Improved patient intake process, making it more efficient and reducing wait times.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Dr. John Roxborough
Dental Assistant
01.2012 - 01.2015
Job overview
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared dental rooms and materials.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared patient x-rays and images for dentist review.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Aided in the successful completion of complex dental procedures, such as extractions and root canals, by anticipating dentist needs and providing timely assistance.
- Supported accurate diagnoses by taking high-quality digital X-rays and intraoral images for dentist review.
- Enhanced patient satisfaction with thorough post-treatment instructions and follow-up calls.
- Reduced appointment wait times through diligent scheduling management and prompt communication with patients.
- Continuously improved clinical skills through participation in professional development seminars, staying current on best practices within the dental field.
- Facilitated positive patient experience by creating welcoming and professional environment.
- Increased efficiency in dental procedures by preparing instrument trays and materials before each appointment.
- Improved treatment outcomes with diligent assistance during complex dental procedures.
- Played key role in maintaining OSHA and CDC compliance within dental practice.
- Supported patient oral health by giving instructions on post-treatment care and hygiene practices.
- Reduced waiting times by effectively managing appointment schedules and patient communications.
- Assisted in dental emergencies, providing timely support and care to patients in need.
- Maintained sterilization of instruments and cleanliness of treatment areas, ensuring safe environment for both patients and staff.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Staged tray for procedures by arranging dental instruments and equipment.
- Scheduled and confirmed patient appointments.
- Verified patient insurance eligibility and benefits.
- Exposed, developed and mounted dental x-rays.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Designed dental report card to explain patient dental health status and treatment plans.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
Education
Penn Foster, Beltsville, MD
High School Diploma
08-2018
University Overview
- Honor Roll 2018
- 3.9 GPA
Skills
- Client Relations
- Customer Assistance
- Sales Training
- Technical Support
- Call Control
- Sales Presentations
- Networking
- Persuasion techniques
- Social Media Marketing
- Sales Strategies
- CRM Software Usage
- Paperwork Processing
- Cold-calling
- Key relationship management
- Contract Preparation
- Sales Pipeline Management
- Business Development
- Closing deals
- Sales follow-up
- Customer Service
- Records Management
- Account Management
Certification
- At Home With Diversity® Certificate (AHWD) - National Association of Realtors.
Languages
Spanish
Native or Bilingual
Timeline
Sales Agent
Samson Properties
11.2020 - Current
Dental Office Manager
Hillcrest Dental
01.2014 - 12.2019
Dental Assistant
Dr. John Roxborough
01.2012 - 01.2015
- At Home With Diversity® Certificate (AHWD) - National Association of Realtors.
Penn Foster
High School Diploma
Work Preference
Work Type
Part TimeFull TimeWork Location
RemoteImportant To Me
Healthcare benefitsFlexible work hoursWork-life balancePaid sick leave401k matchWork from home optionPaid time offSimilar Profiles
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