Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Claudia Cerrato

Hollywood,FL

Summary

Hardworking team player with extensive knowledge of dining operations and beverage services. Always willing to go above and beyond to serve guests quickly and exceed expectations. Service-focused food service worker who is dependable in working shifts and helping others. Skilled in the setup, cleaning, and breakdown of different spaces. Good with support tasks and direct customer work. Motivated [Job Title] familiar with food service operations and ready for challenging work. Offers a flexible schedule, attention to detail, and the ability to stand continuously to serve guest and team needs. Careful with money and orders to avoid errors. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

5
5
years of professional experience

Work History

Food Runner

Crema Gourmet Espresso Bar
10.2023 - Current
  • Greeted and welcomed customers as they arrived at the restaurant.
  • Checked all dishes before delivering them to ensure quality standards were met.
  • Informed servers of any special dietary needs or allergies communicated by customers.
  • Ensured that all orders were correct before leaving the kitchen area.
  • Collaborated with management team on ways to improve service levels within the restaurant.
  • Assisted in training new staff members on restaurant operations and procedures.
  • Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
  • Responded quickly to customer concerns and escalated major issues to management.
  • Assisted hostess by answering phones to take reservations or to-go orders.
  • Effectively multitasked within fast-paced environment.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Resolved guest complaints to maintain complete customer satisfaction.

Assistant Manager

Crema Gourmet Espresso Bar
10.2023 - 01.2024
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Completed inventory audits to identify losses and project demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.

Manager

Midnight Cookies & Cream
12.2022 - 07.2023
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Provided leadership during times of organizational change or crisis situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Reviewed completed work to verify consistency, quality and conformance.

Housekeeper

Frech Designs LLC
10.2019 - 11.2022
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Delivered requested items such as extra pillows or blankets to guest rooms.
  • Followed safety procedures when handling hazardous materials.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Used cleaning chemicals following proper guidelines.
  • Maintained and organized cleaning supplies stock.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Employed deep-cleaning techniques for areas in need of additional sanitation

Education

Hallandale High School
Hallandale, FL

Skills

  • Food service
  • Safe Food Handling
  • Food safety knowledge
  • Effective Multitasking
  • POS Systems
  • Food allergy awareness
  • Strong Work Ethic
  • Customer Service
  • Flexible Schedule
  • Teamwork and Collaboration

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Food Runner

Crema Gourmet Espresso Bar
10.2023 - Current

Assistant Manager

Crema Gourmet Espresso Bar
10.2023 - 01.2024

Manager

Midnight Cookies & Cream
12.2022 - 07.2023

Housekeeper

Frech Designs LLC
10.2019 - 11.2022

Hallandale High School
Claudia Cerrato