Claudia Charlery
2814 W Lake Ave ,FL
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
And Services
Tampa, FL
02.2023 - 12.2024
- Promoted available products and services to customers during service, account management and order calls.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries via phone, email, and chat.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Representative
Acess2care
Tampa, FL
01.2021 - 01.2023
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Customer Service Representative
Busch Gardens Tampa Bay
Tampa, FL
01.2019 - 01.2021
- Promoted available products and services to customers during service, account management and order calls.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Provided exceptional customer service to ensure customer satisfaction.
Cashier
Rollinoatsmarket
Tampa, FL
03.2017 - 12.2018
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Followed company security procedures for handling large sums of money.
- Processed sales transactions to prevent long customer wait times.
- Processed customer payments quickly and returned exact change and receipts.
Cashier
Wendys Restaurant
Tampa, FL
02.2016 - 03.2017
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education
High School Diploma -
D.W WATERS CAREER CENTER
Tampa, FL05-2018
Skills
- Appointment scheduling
- Strong teamwork
- Decision-making
- Verbal and written communication
- Call center experience
- Call escalation
- Creative problem solving
- Positive and professional
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
And Services
02.2023 - 12.2024
Customer Service Representative
Acess2care
01.2021 - 01.2023
Customer Service Representative
Busch Gardens Tampa Bay
01.2019 - 01.2021
Cashier
Rollinoatsmarket
03.2017 - 12.2018
Cashier
Wendys Restaurant
02.2016 - 03.2017
High School Diploma -
D.W WATERS CAREER CENTER
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