Claudia Cuevas

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.

Started in customer service processing fabric orders for sales associates, eventually becoming a furniture sales person. Attention to detail was required in both the customer service and the sales position, paying close attention to designers needs, and deadlines.

• checked pricing of fabric by the yard.
• requested cutting for approvals
• checked on lead times and offered to shop substitutes if fabric was not in stock and needed sooner.
• helped sales associate shop and send replacement options if needed.

As a sales person I worked with Conrad shades and furniture lines such as Dennis and Leen, Formations, Madeline Stuart and others, to fit the clients space and style specifications.

• Worked with lighting such as Boyd, Porta Romana, Ironies and others
• worked on custom orders and pricing
• worked with the manufacturer on lead times
• followed up on all orders to make sure the were delivered on time.
• worked with the designers in the showroom and out of the showroom to make sure they had all options available.