Claudia Duttenhofer
New York,NY
Summary
OBJECTIVE
A curious and determined recent public health graduate with a year and a half of administrative experience in hospital advocacy and fundraising seeking a maters degree in health administration to gain further knowledge and skillset essential to becoming a successful contributor and leader in the health care industry. Dedicated, diligent, and detail oriented, wanting to expand an undergraduate public health education to focus on the operations, management, and finance disciplines of running health care systems, in order to make a difference in patient lives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Greater New York Hospital Association
07.2022 - Current
- Assistant to GNYHA's Executive Vice President, Chief Administrative and Financial Officer
- Answer office line and connect EVP to members, politicians, and hospital executives
- Coordinate GNYHA's participation in over 100 healthcare and hospital events through sponsorships which involve submitting payment, ads, and guest names of those attending the event
- Complete monthly expense reports and streamlined the reimbursement process between EVP and the company
- Assists in leading GNYHA's Wellness Committee aimed at brainstorming and implement various events for GNYHA staff to promote health and wellbeing
Pool Test Lab Employee
Cuse Works: COVID-19 Project Management
08.2021 - 05.2022
- During the COVID-19 pandemic, pipetted student, faculty, staff, and neighboring immigrant communities' saliva samples into one tube to create a pool to undergo PCR testing to aid in Syracuse University's mass testing efforts in response to the COVID-19 pandemic
- Prior to pipetting, scanned and logged the samples into computer database to electronically keep track of samples and pools to ensure accurate results were sent out
Paid Summer Intern
Charles A. Walburg Center - Meals On Wheels
06.2021 - 08.2021
- Helped to coordinate the delivery of meals to over 700 Upper Manhattan seniors
- Answered the main line, taking calls and resolving the concerns of clients, family members, case managers, and potential new customers
- Conducted customer satisfaction surveys over the phone to clientele to receive feedback, gauge strengths and weakness of the service, and help to make improvements accordingly
Paid Summer Intern
Mission Capital Advisors LLC
06.2019 - 08.2019
- Published research document and reference guide for firm on current and future state of senior and long-term care facilities, lending markets, and industry supply and demand factors
- Utilized technology and software to implement improvements to administrative pols and update client information
- Directed calls from clients to partners, managers, and owners
Education
Bachelor of Science - Public Health
Syracuse University
Syracuse, NY05.2022
Skills
- Phone Call Answering
- Senior Leadership Support
- Customer and Client Relations
- Time Management
- Schedule Management
- Administrative Support
- Coordination
- Prioritization
- Excel Spreadsheets
- Microsoft Office
Certification
CPR & AED Certified
- Completed course through the American Heart Association Heartsaver Program
- Certification valid through 3/2025
Volunteer Activities
- Tutor at Refugee and Immigrant Self-Empowerment (RISE) working with kids from elementary school through college in subjects including mathematics, science, and history via Zoom (Fall 2020)
- Tutored Syracuse community adults at Westcott Community Center to assist them with their High School Equivalency (HSE) work in an evening preparation class geared towards passing the GED (Spring 2020)
- Asked by faculty to lead a section of a study group called Peer Led Team Learning to assist peers due to my proficiency in Biology (Fall 2019)
- Recruited blood donors for an American Red Cross blood drive by advertising on campus, and on drive day, signed individuals in, assisted phlebotomists, and distributed juice, snacks, and t-shirts to donors (Fall 2019)
Timeline
Administrative Assistant
Greater New York Hospital Association
07.2022 - Current
Pool Test Lab Employee
Cuse Works: COVID-19 Project Management
08.2021 - 05.2022
Paid Summer Intern
Charles A. Walburg Center - Meals On Wheels
06.2021 - 08.2021
Paid Summer Intern
Mission Capital Advisors LLC
06.2019 - 08.2019
Bachelor of Science - Public Health
Syracuse University
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