Claudia Evagelinos
Hollywood,FL
Summary
Customer support professional handling billing inquiries and service issues with accurate documentation and timely resolution. Provides product education and coordinated account follow-up to reduce repeat contacts. Drives improved customer retention through consistent, customer-focused case management.
Overview
1
1
Language
16
16
years of professional experience
Work History
Customer Service Representative
Comcast
Miramar, Florida
01.2008 - 04.2012
- Coordinated customer support for service and account needs, and enhancing customer satisfaction.
- Handled billing questions and payment processing efficiently.
- Managed billing inquiries and payment transactions with accuracy.
- Streamlined billing inquiry handling and payment processing, reducing response time.
- Resolved internet and cable issues promptly, ensuring continuous service availability.
- Troubleshot internet and cable issues with prompt follow-up.
- Resolved technical issues with internet and cable services by diagnosing and repairing faults.
- Supported customers with service questions and account updates.
- Explained product features and promotions to customers.
Sales Associate
BellSouth Telecommunications
Miami, FL
01.2005 - 01.2008
- Guided customers to specific products, addressed questions, and provided tailored product recommendations.
- Clarified telecommunications product features to enhance customer understanding.
- Supported customers with product selection and service questions.
- Resolved customer concerns with practical solutions and ensured follow-up support.
- Processed customer purchases accurately through point-of-sale systems.
Head Start Teacher
Dale County School System
Miami, FL
08.2001 - 06.2005
- Developed individualized lesson plans tailored to diverse early learners' needs.
- Facilitated engaging learning activities that enhanced cognitive and social skills development.
- Monitored student progress and adjusted teaching approaches.
- Reviewed student performance data routinely to identify instruction improvements.
- Collaborated with parents to reinforce children's development strategies at home.
- Kept the classroom organized to maintain a safe learning environment.
- Trained new staff on classroom management techniques and curriculum use.
Teacher
La Petite Academy Inc.
Miami, Florida
11.1995 - 06.2001
- Planned engaging lesson activities to enhance learning for diverse student groups.
- Developed lesson plans aligned with curriculum objectives.
- Applied curriculum standards to support student learning experiences.
- Provided individualized instruction to address specific student learning needs.
- Assessed student performance using varied evaluation methods and tools.
- Created supportive classroom climate to encourage student participation.
- Maintained safe, orderly learning environment for all students.
- Built positive relationships with students, parents, and teaching staff.
- Mentored junior teachers to improve classroom management effectiveness.
Education
Bachelor of Early Childhood Care And Education - Education
English Adult Center
Miami, FL05-2001
High School Diploma -
South Miami Senior High
Miami, FL06-1996
Skills
- Customer support
- Billing processing
- Service resolution
- Service escalation
- Product expertise
- Account management
- Customer retention
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Comcast
01.2008 - 04.2012
Sales Associate
BellSouth Telecommunications
01.2005 - 01.2008
Head Start Teacher
Dale County School System
08.2001 - 06.2005
Teacher
La Petite Academy Inc.
11.1995 - 06.2001
Bachelor of Early Childhood Care And Education - Education
English Adult Center
High School Diploma -
South Miami Senior High