Summary

Overview

Work History

Education

Skills

Timeline

Claudia Flores

West Valley City,Utah

Summary

Dedicated and hardworking with excellent communication skills and a willingness to learn and grow within a team oriented environment.

Overview

years of professional experience

Work History

HQ Service Rep. / PSR

Granger Medical Clinic

West Valley City, UT

10.2024 - Current

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Answered central telephone system and directed calls accordingly.
Assisted with onboarding new clients and securing paperwork completion.
Resolved customer problems and complaints.
Handled cash transactions and maintained sales and payments records accurately.

Customer Service Representative

RCWilley

West Valley City, UT

10.2023 - 04.2024

Answering inbound calls.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Utilized customer service software to manage interactions and track customer satisfaction.
Investigated and resolved customer inquiries and complaints quickly.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Supervised and managed daily scheduling, tasking, and administration.
Handled front desk work, scheduling, and record-keeping.

CNA

Legacy Retirement Residence Of South Jordan

South Jordan, UT

01.2022 - 12.2023

Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Sales Consultant

Elite Distributing

03.2023 - 06.2023

Utilized strong communication and relationship building skills to identify customer needs resulting in a 25% increase in customer retention
Advised clients on best practices suggestively selling the appropriate to ensure they had 100% client satisfaction
Led the organization and setup of marketing displays for product launches, driving customer interest and conversion
Developed and executed a targeted marketing campaign that increased catalog sign ups by 38% resulting in a significant boost in repeated purchases.

Picker/Packer, Replenisher

Nations benefits

12.2022 - 05.2023

Achieved daily performance targets, working quickly to process shipments and meet customer demands
Transported, labeled, organized items of inventory daily accommodating constantly changing shipment schedules and delivery times.

Package handler

UPS

08.2021 - 09.2022

Updated daily log with incoming and outgoing packages and notable incidents
Achieved daily performance targets, working quickly to process shipments and meet customer demands
Supported team productivity by maintaining clean and organized work space.

Appointment Scheduler

Flores Landscaping

05.2019 - 06.2020

Provided active and appropriate information in response to customer inquiries
Maintained up-to-date records at all times
Maintained daily calendars, set appointments with clients and planned daily office events.