Claudia Geisser
Pembroke Pines,FL
Summary
Organized and coordinated individuals with several years of hands-on experience providing administrative and clerical support to aid in day-to-day business operations. Independent and self-motivated team player recognized for maintaining high standards of excellence in daily operations. Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations.
Overview
17
17
years of professional experience
3
3
Certification
Work History
Front Desk / Administrative Assistant
True Dentistry Plus
Pembroke Pines, FL
02.2025 - 02.2026
- Managed front desk operations, overseeing patient check-in/check-out and appointment scheduling to ensure smooth clinic flow.
- Used Open Dental software to manage patient records and treatment documentation.
- Maintained HIPAA compliance and confidentiality of patient information.
- Prepared and explained treatment plans for patients and coordinated follow-up care.
- Created consent forms for dental procedures while ensuring compliance with regulatory documentation standards.
- Assisted in coordinating care for special needs patients, facilitating tailored services and support.
Behavioral Technician
South Florida Behavioral
Weston, FL
04.2024 - 09.2024
- Implemented Applied Behavior Analysis (ABA) treatment plans under BCBA supervision.
- Applied reinforcement strategies to encourage positive behavior changes in clients.
- Collected and documented behavioral data to track client progress and inform treatment adjustments.
- Observed and recorded client behaviors, contributing to comprehensive and accurate treatment documentation.
Behavioral Technician
Butterfly Effects
Deerfield Beach, FL
03.2022 - 08.2024
- Delivered one-on-one ABA therapy to enhance developmental skills in children with Autism Spectrum Disorder.
- Collected and analyzed behavioral data to assess progress and treatment effectiveness.
- Partnered with caregivers and supervisors to support patient development and implement tailored strategies.
- Observed and recorded client behaviors to provide accurate documentation.
Paraprofessional Substitute / Teacher Assistant
South Florida Autism Charter School
Hialeah, FL
10.2023 - 03.2024
- Facilitated structured learning environments to promote student engagement and focus.
- Assisted students with developmental and behavioral challenges in a classroom setting.
- Observed student behavior and implemented positive reinforcement strategies to encourage participation.
- Supported teachers in delivering effective instruction and overseeing classroom activities.
Special Needs Counselor
YMCA Broward
Broward County, FL
09.2021 - 06.2023
- Delivered crisis intervention services to support children and families in distress.
- Managed daily activities for children with special needs in structured programs to promote engagement and development.
- Monitored behavioral progress and recorded incidents to inform interventions and support strategies.
- Coordinated communication among parents, staff, and children to ensure comprehensive support and understanding.
Pharmacy Technician
Walgreens
Pembroke Pines, FL
08.2019 - 06.2020
- Processed prescriptions and assisted pharmacists in preparing medications to ensure timely patient care.
- Educated patients on medication usage, side effects, and storage requirements.
- Maintained pharmacy inventory and resolved insurance inquiries to support seamless patient service.
- Performed data entry for patient profiles, billing information, and prescription orders to maintain accurate pharmacy records.
Front Desk Coordinator
Comprehensive Women's Center
Miramar, FL
01.2017 - 08.2017
- Coordinated patient scheduling, maintained medical records, and managed phone systems to ensure seamless operations.
- Assisted patients with intake forms and verified insurance, improving overall patient experience.
- Facilitated patient care coordination through effective communication with healthcare providers.
Appointment Scheduler
Doctors on Call
Miami, FL
12.2014 - 08.2015
- Coordinated patient appointments using electronic health record systems, optimizing scheduling efficiency.
- Confirmed appointments and communicated essential details to patients, enhancing satisfaction and preparedness.
- Delivered clear instructions to patients about upcoming visits, enhancing their preparedness.
- Compiled and analyzed daily reports on booked, canceled, and rescheduled appointments to identify scheduling trends.
Administrative Clerk
Bill Seidle Nissan
Doral, FL
01.2012 - 12.2014
- Coordinated daily administrative tasks, improving overall office workflow.
- Collaborated with sales staff to prepare and file documents, ensuring timely access to information.
- Managed inventory and streamlined office supply ordering process.
- Supported team meetings by preparing agendas and taking meeting notes.
Receptionist / Greeter
Uni K Wax
Miami, FL
04.2009 - 11.2010
- Welcomed clients, fostering a welcoming environment at the wax studio.
- Educated clients on products and services, improving their knowledge and satisfaction.
- Scheduled appointments using salon's booking software, streamlining client management.
Education
Pharmacy Technician Certificate -
Concorde Career Institute
Miramar, FL07-2019
Medical Assistant Certificate -
Everest Institute
Miami, FL10-2014
High School Diploma -
Coral Park Senior High School
Miami, FL06-2004
Skills
- Patient scheduling
- Appointment Management
- Office management
- Open dental
- HIPAA Compliance
- Medical Terminology
- Microsoft Office
- Client Interaction
- Bilingual communication
- Patient Support Strategies
- Customer Service Techniques
- Conflict Resolution
- Office Coordination
- Lab safety protocols
- Patient identification
Websites
Certification
- • BLS for Healthcare Providers, American Heart Association, until April 2027
• Registered Behavior Technician (RBT) 40-Hour Training, Autism Partnership Foundation
• Autism Spectrum Disorder Training, Children's Services Council of Broward County
• Youth Mental Health First Aid, National Council for Mental Wellbeing - CJBAT Valid until 7/30/2028
Languages
- English
- Spanish
Professional Development
Citizens Police Academy, Pembroke Pines Police Department, 03/01/25, 05/01/25, Participated in hands-on learning with specialized units including K-9, Crime Scene, Patrol Operations, and the Detective Bureau. Completed ride-along observations and training simulator experience to understand law enforcement procedures and community policing.
Affiliations
Volunteer City Rev Church , Pembroke Pines, FL
Timeline
Front Desk / Administrative Assistant
True Dentistry Plus
02.2025 - 02.2026
Behavioral Technician
South Florida Behavioral
04.2024 - 09.2024
Paraprofessional Substitute / Teacher Assistant
South Florida Autism Charter School
10.2023 - 03.2024
Behavioral Technician
Butterfly Effects
03.2022 - 08.2024
Special Needs Counselor
YMCA Broward
09.2021 - 06.2023
Pharmacy Technician
Walgreens
08.2019 - 06.2020
Front Desk Coordinator
Comprehensive Women's Center
01.2017 - 08.2017
Appointment Scheduler
Doctors on Call
12.2014 - 08.2015
Administrative Clerk
Bill Seidle Nissan
01.2012 - 12.2014
Receptionist / Greeter
Uni K Wax
04.2009 - 11.2010
Pharmacy Technician Certificate -
Concorde Career Institute
Medical Assistant Certificate -
Everest Institute
High School Diploma -
Coral Park Senior High School