Claudia Haith
Mesquite,TX
Summary
Versatile leader with a track record of driving business growth at Golden Chick through strategic operations management and organizational development. Excelled in staff training, reducing food waste by implementing effective inventory control, and enhancing customer satisfaction. Skilled in bilingual communication and labor cost controls, demonstrating a keen ability to multitask and achieve operational excellence. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Knowledgeable Administrative with proven track record in strategic planning and operational excellence. Successfully led diverse teams to improve performance and streamline processes. Demonstrated expertise in leadership and financial management.
Overview
10
10
years of professional experience
Work History
GM/National Certified Training Manager
Golden Chick
04.2015 - Current
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Coached team members individually to enhance their skills and achieve professional growth.
- Developed comprehensive training manuals, providing clear guidance for employees at all levels.
Assistant Store Manager
Walmart
05.2021 - 08.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Maintained a clean and organized store environment by enforcing strict standards for cleanliness and organization.
- Reduced out-of-stock instances with diligent monitoring of inventory levels and timely reordering of products.
- Collaborated with cross-functional teams on seasonal promotions, ensuring cohesive marketing efforts across all channels.
Education
High School Diploma -
08-1989
- Professional Development: Economy
University Graduated - Business Administration
10-1987
- Thesis:" The quality in the service using an informatics system for an Educative Institution"
Skills
- Operations Management
- Marketing expertise
- Staff Training and Development
- Labor Cost Controls
- Efficient multi-tasker
- Business Administration
- Administrative Skills
- Inventory Control
- Bilingual
Languages
Spanish
Native or Bilingual
Software
Excell, Power Point, Word Perfect, Website, Social media, etc
Timeline
Assistant Store Manager - Walmart
05.2021 - 08.2022
GM/National Certified Training Manager - Golden Chick
04.2015 - Current
Preparatoria Lagrange - High School Diploma,
Universidad Del Valle De Mexico - University Graduated, Business Administration
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