Claudia Hayes

• Manages the organizational donor database.
• Assist local Advisory Councils with special event management and attendee engagement.
• Cultivate and steward investors through special events, internet/social media, direct mail, face-to-face, and event based solicitation.
• Work with each event task force to manage and execute event logistics including marketing, solicitation, run-of-show, press inquiries and promotion, and microfundraisers.
• Maintains Executive Leadership Team calendar, scheduling meetings and making logistical and travel arrangements necessary for internal and external meetings.
• Maintains master schedule of BGCNCNC activities and events, collecting and disseminating information to Club staff, volunteers, Board of Director, and Advisory Council Members as instructed.
• Answers telephones, providing general information, referring callers to other staff or taking messages as necessary.
• Monitor office supply inventory and order supplies as necessary.
• Serves as Administrative Office first point of contact, greeting all members and visitors and maintaining attendance and visitor logs.

• Provide leadership to designated Club site.

a. Communicates, implements, and enforces organization’s operational policies and procedures, while evaluating opportunities to improve Club operations; designs and communicates strategies to implement improvements.

b. Plans for and ensures environment, programs, and services prepare youth for success. Ensures programs delivers results and desired outcomes.

c. Analyzes and reviews Club’s membership levels and average daily attendance and develops and implements strategies to increase membership in order to reach maximum capacity. Plans and takes actions required to obtain community and volunteer support.

d. Ensures Human Resources policies and procedures are communicated and followed.

• Manage Club and provide development at designated Club site.

a. Provide direct and indirect supervision to part-time professionals and recognize accomplishments. Develops agendas and conduct regular leader meetings.

• Implements Club programs and services.

a. Ensures designated and daily year-round and summer programs are delivered, that programs meet stated objectives, member needs and interests, and are organized and engaging; monitors programs and collaborates with leaders to pan and implement improvements. Plans and implements procedures to measure and report outcomes. Ensures Club’s special events and field trips are properly planned and supervised.

b. Collaborates with Chief Operating Officer to manage budget that support Club needs; monitors and controls expenditures and reports variances. Approves Club’s expenditures to authorized level and ensures expenditures considered costs and best value.

• Manage community relationships and collaborative partnerships.

a. Participate in activities to maintain favorable public relations for Club’s programs and services

b. Implement strategies to track and report grant deliverables. Oversees and monitors grant implementation performance to ensure compliance.

• Upkeep of Club facility and property.

a. Assess risk and implement programs and policies to minimize loss and exposure to loss.

b. Communicates and enforces organization’s policies, procedures and standards with regard to upkeep, usage and maintenance of building, equipment and grounds are maintained with repairs accomplished in a timely and cost effective manner.

c. Observes members and works with leaders to correct unsafe behaviors, to enforce safety rules, and to communicate safety guidelines. Ensures emergency procedures are implemented and followed and take actions to prevent accidents.

• Manage administrative responsibilities.

a. Ensures information and other data is maintained on programs, membership, etc. are accurate and timely.

b. Responds to development and operation needs for information to support resource development initiatives by developing, maintaining, and preparing appropriate records and reports.

c. Prepares accurate, timely paperwork required to hire, compensate, terminate and discipline employees. Prepares reports for Unit Advisory Board that describes Club’s successes, challenges, opportunities and needs.

d. Monitor unit CACFP meal program.

• Offered guidance and advice to help cultivate self-esteem and community involvement.
• Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
• Assisted with educational needs through tutoring and homework assistance.
• Helped set appropriate goals and plans to achieve targets.
• Monitored youth behavior and offered guidance and support for positive change.
• Supervised individuals in small group atmosphere to cultivate safety, independence, and structure.
• Assisted youth in developing problem-solving and communication skills to support stress management.

• Perform inventory spot checks and monthly counts of supplies in warehouse.
• Manage program operations by planning and implementing program curriculum and developing program schedules.
• Lead twenty-five-part time staff in daily operations in program environment and set goals and objectives for staff.
• Assists with facilitating bi-weekly staff meetings.
• Provide customer service and information to internal and external customers by communicating with program families.
• Assists with special events for the families and community centers.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Increase sales by providing outstanding product and service.
• Assist in providing Team Members with the appropriate training.

• Cleaned and organized condiment and beverage stations to maintain tidiness.
• Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
• Collected trash and empty trays from empty tables to maintain clean and tidy dining area.
• Accurately handled cash register transactions while providing excellent customer service.
• Supports the General Manager and Assistant General Manager in the use of all systems and training programs.