Claudia Hernandez
Scarborough
Summary
Enthusiastic front desk receptionist with a track record of managing guest relations and supporting organizational goals. Committed to fostering a welcoming environment and streamlining operations for improved efficiency.
Overview
3
3
years of professional experience
4
4
Certifications
Work History
Front Desk Receptionist
GHM
Portland
06.2025 - Current
- Greeted guests and visitors warmly upon arrival at front desk.
- Managed incoming phone calls, directing them to appropriate staff members.
- Organized front desk supplies and materials for optimal efficiency.
- Resolved customer complaints promptly by following established protocols.
Front Desk Administrator
Crowley Latin America Services
San Pedro Sula
02.2023 - 06.2025
- Provided support during special events by setting up registration tables or answering questions from guests.
- Created purchase orders for office supplies as needed.
- Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
- Developed strategies for improving customer service processes within the organization.
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
- Assisted with onboarding process by preparing new hire paperwork packets.
- Negotiated contracts with vendors and service providers to optimize costs and efficiency.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Managed front desk operations and maintained a welcoming environment for visitors.
Education
Psychology
Universidad Nacional Autonoma De Honduras
San Pedro Sula11-2019
Skills
- Communication skills
- Customer service
- Event coordination
- Office supply management
- Problem solving
- Attention to detail
- Listening skills
- Time management
Languages
English
Professional
Spanish
Native/ Bilingual
Certification
Human Resources Management
Timeline
Front Desk Receptionist
GHM
06.2025 - Current
Front Desk Administrator
Crowley Latin America Services
02.2023 - 06.2025
Psychology
Universidad Nacional Autonoma De Honduras