Claudia Huskey
Chicago,IL
Summary
Adept at enhancing customer service and sales efficiency, I spearheaded cashier operations at Supermarket POLA Sosua, mastering complaint resolution and financial oversight. My leadership in training and process improvement, coupled with a knack for cashier supervision and reconciliation, significantly contributed to operational excellence.
Dedicated and hardworking professional successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Overview
12
12
years of professional experience
Work History
Cashier Supervisor
Supermarket POLA Sosua
Sosua, Dominican Republic
04.2014 - 09.2023
- Resolved customer complaints professionally in accordance with company policy.
- Answered customer inquiries regarding store policies and procedures.
- Issued receipts, refunds, credits or change due to customers.
- Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
- Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
- Developed and implemented new processes to improve customer service and sales efficiency.
- Performed daily bank deposits accurately and within company guidelines.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Processed exchanges and returns by inputting in company database.
Cashier
Playero Supermarket
Sosua, Dominican Republic
11.2011 - 04.2014
- Resolved customer complaints professionally in accordance with company policy.
- Answered customer inquiries regarding store policies and procedures.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Balanced daily transactions on a computerized point-of-sale system.
Education
Bachelor of Science - Elementary School Teaching
Universidad Dominicana O Y M
Dominican Republic09-2020
Skills
- Cashier training
- Cash register reconciliation
- End-of-shift functions
- Financial records oversight
- Complaint resolution
- Customer complaint handling
- Merchandising support
- Store operations
- Bank deposit preparation
- Employee scheduling
- Cashier supervision
- Task delegation
Languages
Spanish
Full Professional
English
Professional
Timeline
Cashier Supervisor
Supermarket POLA Sosua
04.2014 - 09.2023
Cashier
Playero Supermarket
11.2011 - 04.2014
Bachelor of Science - Elementary School Teaching
Universidad Dominicana O Y M