Claudia Ismerio
Sutter Creek,CA
Summary
Detail-oriented Server with expertise in customer service, cash handling, and POS systems. Skilled in ensuring order accuracy and enhancing dining experiences in fast-paced settings. Known for strong menu knowledge and problem-solving abilities, effectively managing tables of varying sizes while fostering positive customer relationships.
Overview
6
6
years of professional experience
Work History
Server
Hotel Sutter
Sutter Creek, California
11.2025 - Current
- Refilled condiment and napkin containers, ensuring customer satisfaction and convenience.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials, enhancing dining experience and driving sales.
- Cleaned tables and chairs, maintaining a welcoming atmosphere for incoming customers.
server
volcano Union inn and pub
Volcano, California
06.2020 - 12.2025
- Delivered exceptional customer service in a fast-paced pub environment.
- Ensured order accuracy and timely delivery to enhance overall dining experience.
- Welcomed guests upon arrival and presented them with menus.
- Resolved customer complaints promptly to foster a positive dining atmosphere.
- Addressed complaints to kitchen staff and served replacement items.
- Verified food quality before serving to ensure customer satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled cash transactions accurately while operating the POS system.
- Assisted in training new servers.
Skills
- customer service
- menu knowledge
- cash handling
- POS terminal operation
- Food safety practices
- dining area setup
- Supply restocking
- time management
- Task prioritization
- team collaboration
- problem solving
- effectively communicating
Languages
English
Professional
Spanish
Professional
Timeline
Server
Hotel Sutter
11.2025 - Current
server
volcano Union inn and pub
06.2020 - 12.2025