Claudia Jordan
Boca Raton
Summary
Accomplished Retail Manager with 15 years of experience in team leadership and operational optimization. Proven success in driving revenue growth and enhancing performance metrics. Skilled in team development, operations management, and customer retention strategies. Bilingual in English and Spanish, ensuring effective communication in diverse environments.
Overview
25
25
years of professional experience
Work History
Store Manager
Community Family Thrift
Boca Raton
12.2025 - 03.2026
- Managed daily store operations, driving sales growth and enhancing customer experience
- Increased sales through effective merchandising and in-store strategies
- Supervised team performance, fostering a culture of accountability and high productivity
- Resolved customer issues, improving satisfaction and promoting customer loyalty
Showroom Associate
City Furniture
Boca Raton
08.2021 - 01.2025
- Exceeded sales goals by 15–25% through consultative selling
- Cultivated strong customer relationships, leading to increased repeat business
- Enhanced transaction value through strategic upselling and in-depth product knowledge
- Coordinated orders, maintained CRM data, and streamlined delivery processes
Store Manager
Rent-A-Center
Deerfield Beach
03.2013 - 07.2021
- Led store operations and exceeded revenue targets by up to 20%
- Implemented sales strategies, increasing customer base and profitability
- Trained and developed team members, enhancing performance and retention
- Monitored KPIs, driving operational efficiency
Assistant Manager
Walmart Supercenter
Coconut Creek
11.2000 - 01.2012
- Supervised staff to enhance team collaboration and performance
- Managed inventory, scheduling, and merchandising to optimize store presentation
- Coordinated daily operations of high-volume retail store to ensure smooth workflow
Education
Bachelor of Science - International Relations
Jorge Tadeo Lozano University
Bogotá, ColombiaSkills
- Store Operations
- Sales Growth
- Inventory Management
- Customer Service
- Merchandising
- CRM/POS Systems
- Data analysis
- KPI Management
- Staff Training
- Leadership
- Conflict Resolution
Additional Information
Bilingual: English & Spanish, Strong leadership and organizational skills
Timeline
Store Manager
Community Family Thrift
12.2025 - 03.2026
Showroom Associate
City Furniture
08.2021 - 01.2025
Store Manager
Rent-A-Center
03.2013 - 07.2021
Assistant Manager
Walmart Supercenter
11.2000 - 01.2012
Bachelor of Science - International Relations
Jorge Tadeo Lozano University