CLAUDIA MANZO
STOCKTON ,CA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
15
15
years of professional experience
Work History
Office Manager
Noble H. Brown Roofing Co.
06.2022 - Current
- Maintained computer and physical filing systems.
- Coordinated special projects and managed schedules.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Maintained daily report documents, memos and invoices.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Office Manager
Cal Customs
01.2016 - 08.2021
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Child Care Provider
Family Resources
06.2014 - 09.2018
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Medical Assistant
Pacific Heart And Vascular Medical Group
03.2014 - 06.2014
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Medical Assistant
Planned Parenthood Mar Monte
03.2010 - 10.2013
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Certified Nursing Assistant
Good Samaritan Nursing Home
06.2008 - 12.2008
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Bachelor of Arts - Social Sciences
California State University - Stanislaus
Turlock, CA12.2019
Associate of Arts - Humanities & Social Sciences
San Joaquin Delta College
Stockton, CA05.2018
Certificate - Medical Assistant
Kaplan College - Stockton
Stockton, CA08.2009
High School Diploma -
Weber Institute of Applied Sciences And Technology
Stockton, CA06.2008
Skills
- Workforce Management
- Contract Administration
- Customer Service
- Office Management
- Billing
- Bookkeeping
- Project Management
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Noble H. Brown Roofing Co.
06.2022 - Current
Office Manager
Cal Customs
01.2016 - 08.2021
Child Care Provider
Family Resources
06.2014 - 09.2018
Medical Assistant
Pacific Heart And Vascular Medical Group
03.2014 - 06.2014
Medical Assistant
Planned Parenthood Mar Monte
03.2010 - 10.2013
Certified Nursing Assistant
Good Samaritan Nursing Home
06.2008 - 12.2008
Bachelor of Arts - Social Sciences
California State University - Stanislaus
Associate of Arts - Humanities & Social Sciences
San Joaquin Delta College
Certificate - Medical Assistant
Kaplan College - Stockton
High School Diploma -
Weber Institute of Applied Sciences And Technology
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