Claudia Moran
Apple Valley,MN
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Service-oriented Associate Manager with commitment to excellence and more than 2 years of experience. Effective collaborator promoting great communication and collaborative skills. Proven history of efficiency and reliability.
Overview
3
3
years of professional experience
Work History
Associate Manager
Express Factory Outlet
Eagan, MN
05.2022 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Mentored over 10 sales associates in applying effective sales techniques and delivering top-notch customer service.
Sales Lead
Express Factory Outlet
Eagan, MN
02.2022 - 05.2022
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Analyzed prior delivery processes and uncovered more efficient method.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Assistant Manager
Eddie Bauer
Bloomington, MN
10.2021 - 02.2022
- Managed to work and give excellent customer service during holidays and work more than eight hours alone, leading to increasing sales by 10%
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Reviewed sales and gross profit reports to determine options for increasing market growth
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
Driver
Doordash, Apple Valley
Apple Valley, MN
07.2021 - 09.2021
- Delivered food to people's houses and gave amazing customer service
- Developed and maintained courteous and effective working relationships
Sale Supervisor
DSW
Burnsville, MN
04.2021 - 06.2021
- Took over for manager that helped another store
- Trained new people and helped them give excellent customer service at store
- Fulfilled every assignment that was given
- Help others to feel good while working and fulfilling their assignments
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Effectively coached team members to reach weekly and monthly sales goals
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
Associate
DSW
Burnsville, MN
09.2020 - 04.2021
- Offering excellent customer service
- Fulfilling all tasks
- Gave best cashier experience to customers
- Managed customer relations and customer service through daily communication and interaction
- Mentored and coached other team members to meet daily sales goals
Data Analytics Intern
Thomson Reuters
Eagan, MN
08.2019 - 08.2020
- Worked on C# running test on release of new app
- Worked on various events for company
- Being project manager for project that dealt with restoring old website
- Conducted consumer data analysis on products to assist with promotional campaigns
- Identified, analyzed and interpreted trends or patterns in complex data sets by finding correlations and visualizing with charts
- Completed filing, data entry and copying for data analyst team
Education
Associate of Arts - Data Analytics Studying Data Analytics
Normandale Community College
05.2023
High School Diploma - undefined
Apple Valley Senior High School
06.2020
Skills
- Staff Supervision
- Employee scheduling
- Training
- Sales growth
- Communicative
- Cash Handling
- Strategic Planning
- Project Management
- Financial Management
- Customer Service
- Product and Service Knowledge
- Employee Coaching and Motivation
Timeline
Associate Manager
Express Factory Outlet
05.2022 - Current
Sales Lead
Express Factory Outlet
02.2022 - 05.2022
Assistant Manager
Eddie Bauer
10.2021 - 02.2022
Driver
Doordash, Apple Valley
07.2021 - 09.2021
Sale Supervisor
DSW
04.2021 - 06.2021
Associate
DSW
09.2020 - 04.2021
Data Analytics Intern
Thomson Reuters
08.2019 - 08.2020
Associate of Arts - Data Analytics Studying Data Analytics
Normandale Community College
High School Diploma - undefined
Apple Valley Senior High School
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