Claudia Osborn
Davenport,FL
Summary
Creative professional with background in cake decorating. Possess demonstrated skills in designing and executing unique, custom cakes for a variety of occasions. Strengths include strong artistic ability, precision, and understanding of baking techniques. Made significant contributions to customer satisfaction and business growth through consistent delivery of high-quality products.
Overview
14
14
years of professional experience
Work History
Cake Decorator
Baskin-Robbins
06.2024 - Current
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
- Assembled, prepared, decorated, and frosted cakes for purchase.
Sales Associate
Torrid
11.2023 - 06.2024
- Provide an amazing shopping experience that will encourage positive customer connections and loyalty
- Perform register functions while using your sales, promotion, and product knowledge to drive add-on sales
- Ability to work a flexible schedule inclusive of holidays, nights, and weekends
- Cover the sales floor and help ensure all visual standards are met
- Assist in the organization of the stockroom and provide a clean, consistent, and inviting store environment that inspires customers to shop
- Able to pack and unpack shipments, arrange and move store fixtures, and move packages weighing up to 50
- Able to reach for merchandise using the ladders, step stool, merchandise retrieving pole, shoe pole, etc
Pet Care Assistant/ Kennel Technician
Banfield Pet Hospital
08.2020 - 10.2020
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Monitored animals for signs of illness or distress and reported to supervisor immediately.
- Supported veterinary technicians in animal restraint during procedures.
- Aided in conducting laboratory tests to ensure accurate results.
Camp Counselor/ Kennel Technician
Blubonnet Bunk'n Biscuit
10.2019 - 03.2020
- Conducted daily health checks on all animals, noting any changes in behavior or physical condition and reported to management.
- Provided routine care for dogs such as feeding, walking, bathing, brushing and playing with them.
- Displayed patience and understanding when dealing with difficult or aggressive behaviors from canines.
Pizza GES & Entertainment
Santikos
05.2019 - 10.2019
- Greeted and served guests with professionalism and friendliness.
- Maintained high standards of personal hygiene when handling food.
- Accurately processed cash transactions, returning change promptly to guests.
- Efficiently handled credit card payments, ensuring secure return of cards to guests.
- Inquired about loyalty memberships prior to transactions and provided receipts post transaction.
- Monitored and replenished all condiment and concession stations as needed.
- Regularly cleaned and restocked work environment to maintain a welcoming atmosphere.
Cake Decorator
2Tarts Bakery
08.2018 - 11.2018
- Filled, crumb coated, and base iced cakes for optimal presentation.
- Adorned cupcakes with creative designs and flavors.
- Maintained bakery cleanliness daily to uphold sanitary conditions.
- Customized special order cakes according to client specifications.
- Trained in advanced techniques such as texture, rosettes, and color blocking.
- Applied ganache and chocolate drips to elevate cake aesthetics.
Team Member
Honeybaked Ham Co and Cafe
06.2018 - 08.2018
- Served food promptly during peak hours to ensure efficient service.
- Maintained restaurant cleanliness in accordance with food safety regulations.
- Accurately received orders while managing food temperature control.
- Utilized torch technique for glazing turkeys and hams to enhance visual appeal.
Cake Decorator
Baskin-Robbins
01.2018 - 06.2018
- Addressed customer inquiries and needs promptly.
- Maintained timely replenishment of cake display cases.
- Executed daily cleaning protocols to uphold sanitary conditions.
- Decorated cakes according to specific customer requests.
Cake Decorator
Sam's Club
07.2017 - 12.2017
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Organized store by returning merchandise to proper areas and restocked displays.
- Decorated cakes with a variety of edible decorations including sugar flowers, chocolate figures, and marzipan fruits.
Bakery Associate & Cashier
Walmart
09.2015 - 07.2017
- Tend to customers', and suggest products to suit their needs
- Inspect product before placing on shelf
- Clean Bakery everyday to ensure sanitary serving conditions
- Multi-Tasking
- Standing, kneeling, bending for long periods of time
- Lift up to 50 pounds
EMT-Basic
Amb-Trans Ambulance
06.2015 - 09.2015
- Trained in all BLS simple and multi-systems trauma such as: Controlling hemorrhage
- Treating shock
- Immobilization of painful, swollen, or deformed extremities, neck, or spine
- Bandaging wounds
- Administer Cardiopulmonary Resuscitation, including use of an Automated External Defibrillator.
- Open and maintain airway.
- Ventilate patient.
- Administer Oxygen, oral glucose, and activated charcoal.
- Transport patients in a kind, professional, efficient manner.
- Assist patients with prescribed medications.
- Take self-precautions such as Body-Substance Isolation, and Scene Safety.
- Trained to assemble and use vent
EMT-Basic
Metro Ambulance
12.2014 - 05.2015
- Trained in all BLS simple and multi-systems trauma such as: Controlling hemorrhage
- Treating shock
- Immobilization of painful, swollen, or deformed extremities, neck, or spine
- Bandaging wounds
- Administer Cardiopulmonary Resuscitation, including use of an Automated External Defibrillator.
- Open and maintain airway.
- Ventilate patient.
- Administer Oxygen, oral glucose, and activated charcoal.
- Transport patients in a kind, professional, efficient manner.
- Assist patients with prescribed medications.
- Take self-precautions such as Body-Substance Isolation, and Scene Safety.
Beauty Advisor
Walgreens
10.2014 - 12.2014
- Knowledge of beauty industry.
- Strong customer service skills.
- Work with POS systems.
- Handle transactions professionally and efficiently.
Lifeguard
YMCA of Greater San Antonio-New Braunfels
02.2012 - 08.2014
- Kept watch over guests in and around pool area.
- Maintained a safe environment by practicing preventative measures.
- Ensured all rules and regulations are followed by members.
- Performed audits and attended all in-services to keep lifesaving skills up to date.
- Take care of facility by regularly cleaning and checking chemicals.
Carhop
Sonic Drive-In
12.2011 - 02.2012
- Processed payments, handling cash and credit transactions with precision.
- Prepared drinks, condiments, and food items according to restaurant standards.
- Delivered food and beverages directly to customers' vehicles with a friendly demeanor.
Lifeguard
Schlitterbahn Waterparks
03.2011 - 08.2011
- Kept watch over members in the facility.
- Kept park clean.
- Performed audits and attended all in-services to keep my lifesaving skills up to date.
- Ensured all rules and regulations were followed by all park guests.
- Maintained a safe environment by practicing preventative measures.
Education
Associate of Arts - Computer Animation
Full Sail University
Winter Park, FL01.2019
Diploma -
Byron P. Steele II High School
Schertz, TX01.2011
Skills
- Cake decoration
- Frosting techniques
- Food sanitation
- Customer customization
- Product presentation
- Inventory management
Timeline
Cake Decorator
Baskin-Robbins
06.2024 - Current
Sales Associate
Torrid
11.2023 - 06.2024
Pet Care Assistant/ Kennel Technician
Banfield Pet Hospital
08.2020 - 10.2020
Camp Counselor/ Kennel Technician
Blubonnet Bunk'n Biscuit
10.2019 - 03.2020
Pizza GES & Entertainment
Santikos
05.2019 - 10.2019
Cake Decorator
2Tarts Bakery
08.2018 - 11.2018
Team Member
Honeybaked Ham Co and Cafe
06.2018 - 08.2018
Cake Decorator
Baskin-Robbins
01.2018 - 06.2018
Cake Decorator
Sam's Club
07.2017 - 12.2017
Bakery Associate & Cashier
Walmart
09.2015 - 07.2017
EMT-Basic
Amb-Trans Ambulance
06.2015 - 09.2015
EMT-Basic
Metro Ambulance
12.2014 - 05.2015
Beauty Advisor
Walgreens
10.2014 - 12.2014
Lifeguard
YMCA of Greater San Antonio-New Braunfels
02.2012 - 08.2014
Carhop
Sonic Drive-In
12.2011 - 02.2012
Lifeguard
Schlitterbahn Waterparks
03.2011 - 08.2011
Associate of Arts - Computer Animation
Full Sail University
Diploma -
Byron P. Steele II High School
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