Claudia Perez
Lake Wales,FL
Summary
Administrative Assistant known for productivity and efficient task completion. Specialize in time management, data entry, and customer service skills. Excel at communication, problem-solving, and adaptability, ensuring smooth office operations and positive stakeholder interactions.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
AdventHealth
Winter Haven, Florida
01.2025 - 07.2026
- Managed scheduling and calendar coordination for multiple executives.
- Coordinated meeting and work schedules for staff teams and executives.
- Facilitated communication between departments to enhance workflow efficiency.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Monitored incoming emails and responded accordingly in a timely manner.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Supported onboarding processes for new employees, including training materials.
- Maintained office supplies inventory and ordered necessary materials.
- Greeted visitors warmly upon arrival at the office premises.
- Scheduled appointments for executives with external parties such as vendors or suppliers.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Handled confidential information with discretion and professionalism.
- Maintained confidential records and files related to executive operations.
- Developed and maintained filing systems for easy document retrieval.
- Resolved patient inquiries and concerns with professionalism and empathy.
- Communicated with medical staff to ensure efficient workflow.
- Welcomed visitors upon arrival to ensure a positive first impression. warmly upon arrival at the office premises.
- Managed all aspects of catering needs for special events hosted by the organization.
Call Center Representative
Bond Clinic
Winter Haven, Florida
06.2024 - 12.2024
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every patient.
- Assisted patients with inquiries regarding appointments and medical services.
- Documented patient interactions accurately in the electronic health record system.
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every patient.
Front Desk Receptionist
Bond Clinic
Winter Haven, Florida
04.2024 - 06.2024
- Greeted patients and visitors with warmth and professionalism.
- Managed multi-line phone system to direct calls efficiently.
- Handled patient inquiries promptly and accurately.
- Scheduled appointments using electronic health record system.
- Maintained organized filing system for patient records and documents.
- Ensured a clean and welcoming front desk environment daily.
- Handled sensitive information in a confidential manner.
- Updated and maintained office policies and procedures.
Associate
The Home Depot Inc
Lake Wales, Florida
09.2023 - 03.2024
- Handled customer inquiries and resolved issues in a timely manner.
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
- Assisted customers in locating products and navigating store layout.
- Maintained inventory levels by restocking shelves and organizing displays.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Implemented store merchandising strategies to enhance product visibility.
- Trained new associates on company policies and procedures.
- Managed multiple tasks simultaneously while maintaining attention to detail.
Customer Service Cashier
The Home Depot Inc
Lake Wales, Florida
05.2022 - 09.2023
- Processed customer transactions accurately and efficiently at checkout.
- Handled cash, credit, and gift card payments securely at registers.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted customers with product inquiries and service needs promptly.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints professionally to ensure satisfaction daily.
- Educated customers on promotions and loyalty programs to enhance engagement.
- Informed customers of in-store promotions or pricing specials.
- Addressed customer questions and concerns regarding products and services.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Balanced cash drawers accurately at the end of each shift to ensure financial accountability. at the end of each shift.3
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Balanced cash drawers at the end of each shift.3
Education
High School Diploma -
Lake Wales High School
Lake Wales, FL05-2023
Skills
- Calendar management
- Document preparation
- Electronic health records
- Office supply management
- Interdepartmental communication
- Customer relationship management
- Patient interaction
- Problem solving
- Attention to detail
- Professionalism
- Team collaboration
- Patient scheduling
- Multitasking and prioritization
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Administrative Assistant
AdventHealth
01.2025 - 07.2026
Call Center Representative
Bond Clinic
06.2024 - 12.2024
Front Desk Receptionist
Bond Clinic
04.2024 - 06.2024
Associate
The Home Depot Inc
09.2023 - 03.2024
Customer Service Cashier
The Home Depot Inc
05.2022 - 09.2023
High School Diploma -
Lake Wales High School