Claudia Rone
8745 52nd Ave Elmhurst,NY
Summary
Accomplished professional with a proven track record in customer service and technical support, notably at Iqor Philippines. Excelled in managing high-stress situations with empathy and patience, enhancing customer loyalty. Demonstrated ability to lead teams, streamline operations, and significantly improve service quality, leveraging strong interpersonal and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Childcare Provider
Private Residence
09.2021 - Current
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
Barista
Pink Moose
05.2020 - 09.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Restaurant Manager
Harmony Restaurant
06.2018 - 04.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Customer Service Representative
Iqor Philippines
09.2013 - 05.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor Of Science - Hotel And Restaurant Management
Western Mindanao State University
Zamboanga City, Philippines 03.2013
Skills
Customer Service
Technical Support
Empathy
Patience
Languages
English
Native or Bilingual
Tagalog (Philippines)
Native or Bilingual
Timeline
Childcare Provider
Private Residence
09.2021 - Current
Barista
Pink Moose
05.2020 - 09.2021
Restaurant Manager
Harmony Restaurant
06.2018 - 04.2020
Customer Service Representative
Iqor Philippines
09.2013 - 05.2018
Bachelor Of Science - Hotel And Restaurant Management
Western Mindanao State University
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