Claudia Rubalcava
Avondale,AZ
Summary
Compassionate and detail-oriented Medical Assistant with hands-on experience supporting physicians, providing direct patient care, and assisting elderly patients in a fast-paced primary care setting. Strong background in customer service with experience handling calls, resolving concerns, scheduling appointments, and delivering professional support in high-volume environments. Skilled in vital signs, EMR/EHR documentation, injections, EKGs, patient communication, and problem resolution. Bilingual in English and Spanish, with a strong commitment to quality care, professionalism, and positive customer experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
CenterWell Senior Primary Care
Phoenix, AZ
05.2023 - Current
- Obtain and document vital signs, medical histories, and patient information
- Assisted physicians and nurse practitioners in conducting patient examinations and treatments to ensure comprehensive care
- Administered injections, medications, and performed EKGs.
- Prepare examination rooms and medical equipment
- Scheduled appointments and coordinated follow-up care to enhance patient continuity and satisfaction
- Provided compassionate care to elderly patients with chronic health conditions, fostering a supportive environment for their health needs
- Support daily clinic operations in a fast-paced primary care environment
Customer Service Representative
Sears Appliance Repair
Tempe, AZ
02.2020 - 01.2022
- Delivered high-quality customer service by responding to inbound calls, addressing inquiries, processing orders, and resolving concerns
- Resolved billing, product information, returns, and warranty issues to enhance customer satisfaction
- Demonstrated strong communication and problem-solving skills in a fast-paced call center environment
- Assisted both English and Spanish-speaking customers, utilizing bilingual abilities
- Collaborated with team members to maintain efficient workflow and achieve performance targets
- Documented customer interactions accurately in electronic systems
Education
Medical Assistant Diploma/Certificate -
Carrington College
Mesa, AZSkills
- Patient Care
- Senior Patient Care
- Medication administration
- Phlebotomy
- Vital Signs
- EKG Administration
- EMR management
- Medical Terminology
- Appointment Scheduling
- Healthcare customer support
- Bilingual communication
- Communication skills
- Detail-oriented
- Multitasking skills
- Professional demeanor
- Customer support
Certification
- Certified Medical Assistant
- BLS Certified
- HIPPA CERTIFIED
Timeline
Certified Medical Assistant
CenterWell Senior Primary Care
05.2023 - Current
Customer Service Representative
Sears Appliance Repair
02.2020 - 01.2022
Medical Assistant Diploma/Certificate -
Carrington College