Claudia Swartz
Spokane,WA
Summary
Early experience at Domino's emphasized speed and efficiency in a high-pressure environment. Developed critical communication skills by coordinating delivery routes. Promoted to shift lead at Jersey Mike's within months, managing operations, training staff, and maintaining inventory. Fostered strong customer relationships and team dynamics through effective leadership and a friendly demeanor.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Lead
Jersey Mikes
Spokane, WA
06.2024 - 07.2025
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Helped store management meet standards of service and quality in daily operations.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
- Mentored team members in professional development activities that ultimately led to promotions within the organization.
Assistant Manager
Dominos Pizza Inc.
Spokane, WA
11.2024 - 01.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Shift Lead
Dominos Pizza Inc.
Spokane, WA
12.2023 - 07.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
Education
Ferris Highschool
Spokane, WASkills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Work delegation
- Operations monitoring
- Shift leadership
- Cash handling
- Staff training and development
- Customer service management
- POS system operation
- Training assistance
- Sales and upselling
- Assigning work
- Goal setting and tracking
- Safety processes and procedures
- Shift checklists
- Time management
Certification
Food handlers
Timeline
Assistant Manager
Dominos Pizza Inc.
11.2024 - 01.2025
Shift Lead
Jersey Mikes
06.2024 - 07.2025
Shift Lead
Dominos Pizza Inc.
12.2023 - 07.2024
Ferris Highschool