Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Claudia Zepeda

Houston

Summary

Dynamic sales associate with a proven track record in customer service. Excels in providing personalized recommendations and fostering a collaborative team environment to enhance client satisfaction.

Overview

16
16
years of professional experience

Work History

Sales Associate

Sephora
Humble, TX
10.2025 - 01.2026
  • Assisted customers with product selection and provided personalized recommendations.
  • Maintained knowledge of current promotions, products, and trends in beauty industry.
  • Executed sales transactions accurately using point-of-sale systems.
  • Participated in inventory management by restocking shelves and organizing displays.

Realtor

Homesmart International Real Estate
Houston, TX
01.2022 - 08.2025
  • Facilitated client property searches, identifying suitable listings based on needs and preferences.
  • Conducted market analysis to determine competitive pricing strategies for property listings.
  • Developed comprehensive marketing plans utilizing digital platforms to enhance property visibility.
  • Negotiated contracts and terms between buyers and sellers, ensuring favorable outcomes for clients.

Waitress/Bartender

The Men's Club
Houston, TX
01.2022 - 10.2023
  • Delivered exceptional customer service in high-pressure environment
  • Managed customer orders and ensured timely delivery of food and beverages
  • Trained and mentored new staff on menu knowledge and service standards
  • Maintained cleanliness and organization of dining area to enhance guest experience
  • Streamlined ordering process, reducing wait times for customers
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

Inbound Sales Manager

Xfinity
Houston, TX
09.2009 - 05.2014
  • Led sales team to exceed quarterly targets through strategic coaching and performance management.
  • Developed training programs to enhance product knowledge and sales techniques among staff.
  • Analyzed customer feedback to refine sales strategies and improve overall customer satisfaction.
  • Implemented CRM tools to streamline lead tracking and optimize follow-up processes.
  • Fostered collaboration between marketing and sales teams to align messaging and drive engagement.

Education

High School Diploma -

Alief HS
Houston, TX

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Outgoing personality
  • Cash handling
  • Flexible schedule
  • Sales expertise
  • Store opening and closing
  • Professional demeanor

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Associate

Sephora
10.2025 - 01.2026

Realtor

Homesmart International Real Estate
01.2022 - 08.2025

Waitress/Bartender

The Men's Club
01.2022 - 10.2023

Inbound Sales Manager

Xfinity
09.2009 - 05.2014

High School Diploma -

Alief HS