Claudia V. Saenz
Hialeah Gardens,FL
Summary
Experienced in client relations, file preparation, and supply management. Keep office efficient by coordinating check-in and check-out procedures with clinical staff. Excellent conflict management and problem-solving abilities honed during extensive background supporting effective and efficient care. Hardworking student (3.5 GPA). Aiming to leverage my abilities to successfully fulfill the role at your company. I can be relied upon to help your company achieve its goals.
Overview
2
2
years of professional experience
Work History
PHLEBOTOMIST
PTTC
Miami, FL
07.2021 - 01.2022
- Traveling to specified locations to draw blood samples as required.
- Gathering mandatory information from patients and verifying their identities.
- Disinfecting extraction sites using alcohol swabs.
- Locating suitable veins and extracting blood samples using clean needles.
- Cleaning puncture sites and covering them with gauze, cotton-wool balls, or sticking plasters.
- Appropriately discarding used needles, syringes, and other items used during venipuncture procedures.
- Appropriately storing blood samples in accordance with established guidelines.
- Accurately labeling blood samples.
- Maintaining accurate patient records, which includes detailing any medical issues experienced by patients during venipuncture procedures that may affect the accuracy of test results.
- Transporting collected blood samples to the laboratory for testing.
Veterinary Receptionist
United Animal Care
Kendall, FL
07.2020 - 07.2021
- Estimated care costs, drafted invoices for services, and communicated with clients to process payments or develop payment plans.
- Communicated with pet owners to determine and document medical histories and reasons for visits.
- Assisted veterinarian during medical and surgical procedures.
- Sanitized, restocked, and organized examination rooms.
- Maintained medical records, drug logs, and other legally required documentation for animals under care.
- Communicated effectively with clients by phone and text to provide status updates on animal care and pickups. Worked effectively with a diverse team to accomplish daily objectives and meet long-term goals.
RECEPTION/TECHNICIAN
Your Pets Vets
Pembroke Pines, FL
07.2020 - 10.2020
- Provide customer service such as greeting customers
- Process incoming patients and handle payments.
- Answer phone calls, which may involve answering questions, Triage and scheduling appointments.
- Handle incoming and outgoing mail and email.
- Being attentive to client and pet needs.
- Identify and work compassionately with clients in various emotional states.
- Work patiently with distressed, frustrated or disgruntled clients. •.
- Check-in clients.
- Monitor client flow from check-in to discharge.
- Monitor schedule and flow.
- Client callbacks.
- Fill prescriptions. •.
- Assist in cleaning the hospital including but not limited to: keeping the reception desk area and lobby clean and sanitary
Education
High School Diploma -
Mater Academy Charter High School
Hialeah Gardens, FL05.2020
Certified Phlebotomy Technician -
Phlebotomy Technician And Certification Center
Miami LakesAssociate of Science - Nursing
Galen College of Nursing
Pembroke Pines, FL08.2023
Skills
- Active listening
- Data Entry skills Problem Solving
- Sales skills Time Management
- Organizational skills
- Empathetic and Sympathetic
- Hand-eye coordination
- Ability to Multitask
- Team Player
- Compassion
- Detail-oriented
- Adaptability
- Collaboration
- Critical Thinking
- Dependability
- Stress Management
Timeline
PHLEBOTOMIST
PTTC
07.2021 - 01.2022
Veterinary Receptionist
United Animal Care
07.2020 - 07.2021
RECEPTION/TECHNICIAN
Your Pets Vets
07.2020 - 10.2020
High School Diploma -
Mater Academy Charter High School
Certified Phlebotomy Technician -
Phlebotomy Technician And Certification Center
Associate of Science - Nursing
Galen College of Nursing
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