Claudine Armold

Certified Pharmacy Technician

FHP Pharmacy Services

03.2010 - Current

Answered incoming phone calls and addressed questions from customers and healthcare providers.
Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Reviewed and verified customer information and insurance provider information.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Communicated directly with doctors offices via telephone, fax and email.
Maintained drug inventory levels by ordering necessary medications and supplies.
Assisted in preparation, distribution and storage of pharmaceuticals.
Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
Counted, measured and compounded medications following standard procedures.
Coordinated verification and filling of more than 400 daily prescriptions in high-volume long term care pharmacy environment.
Entered and processed patients' prescriptions into internal system.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Developed and implemented improvements to pharmacy organization system.