Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Claudine Cardera

Hayward,CA

Summary

Spirited Treatment Coordinator with talents in effectively communicating, managing production calendars and handling insurance policy concerns. Creative and personable with the capability of putting together simple presentations to assist patients in finding the best treatment and payment options. Outstanding phone and email etiquette. Flexible Treatment Coordinator with expertise in dental treatment plans and dental procedures. HIPAA compliant and committed to helping patients feel comfortable with presented treatment plans and overall dental office atmosphere.

Overview

3
3
years of professional experience

Work History

Treatment Coordinator

Hayward Dental Arts
10.2022 - 11.2023
  • Laid out potential payment plans for patients.
  • Researched billing issues, scheduled appointments and verified insurance coverage.
  • Educated patients on dental benefits and coordinated proper payment with insurance companies.
  • Streamlined appointment scheduling for increased efficiency and reduced wait times.
  • Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
  • Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
  • Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.

Patient Coordinator

Kids Place Dentistry
04.2021 - 10.2022
  • Explained upcoming treatment preparation, instructions, and other facts to patients.
  • Worked with patients to schedule tests and procedures.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Supported clinical staff in providing high-quality care by organizing necessary paperwork and ensuring timely access to information.
  • Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
  • Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.

Education

High School Diploma -

Mt. Eden High School
Hayward, CA
06.1999

Skills

  • Dental Assessment Experience
  • Manual Dexterity
  • Computer Proficiency
  • Organizational Skills
  • Insurance Verification
  • Customer Service
  • Appointment Scheduling
  • Multitasking

Languages

Spanish
Professional Working

Timeline

Treatment Coordinator

Hayward Dental Arts
10.2022 - 11.2023

Patient Coordinator

Kids Place Dentistry
04.2021 - 10.2022

High School Diploma -

Mt. Eden High School

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Claudine Cardera