Claudine Carreira-Katz
Swansea,MA
Summary
Highly motivated and committed Medical Assistant with over 20 years of experience in healthcare and proven history of superior performance looking to leverage experience and expertise into a practice manager role.
Overview
25
25
years of professional experience
Work History
Lead Medical Assistant
Internal Medicine & Cardiology Associates
04.2003 - Current
- Acts as a resource for both internal medicine and cardiology staff, as well as laboratory, phlebotomy, and patient access representatives.
- Instrumental in developing workflows and new processes in the office to improve efficiency and help to achieve the strategic goal of Southcoast Health.
- One of the first staff members to be trained to help implement any new processes in the office.
- Responsible for covering the practice manager when out of the office to include conflict resolution, patient concerns and disputes, and staff concerns among a myriad of other tasks.
- Runs monthly reports for quality metrics on all internal medicine providers; assists in pre-visit planning to ensure quality goals are met.
- Colorectal cancer screening champion for the office working directly with Cologuard representative and gastroenterology to streamline cancer screening for the system.
- Assists with prior authorizations, pre-certifications, eligibility questions, and handle all free/subsidized medication applications for cardiology patients.
- Responsible for new hire orientation, staff schedules, vacation and time off requests, and other office tasks.
- Order all medical equipment and supplies for the entire office including vaccines while staying within allotted budget.
- When necessary, room patients and obtain chief complaint, vital signs, EKGs, point of care testing, staple and suture removal, paperwork/patient forms, and assisting with procedures.
Pharmacy Technician
CVS Pharmacy
09.2022 - 03.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Resolved third-party billing, computer system and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Medical Assistant
TRUESDALE MEDICAL & SURGICAL ASSOCIATES, LLC
08.1999 - 04.2003
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Education
Associate of Science - Administrative Medical Assistant Technology
New England Institute of Technology
Warwick, RISkills
- Clinical Leadership
- Medical office administration
- Patient Care Coordination
- Inventory and supply management
- Medical terminology proficiency
- Clinical flow management
- EMR / EHR
- Patient-focused care
- Complex Problem-Solving
- HIPAA Compliance
Timeline
Pharmacy Technician
CVS Pharmacy
09.2022 - 03.2023
Lead Medical Assistant
Internal Medicine & Cardiology Associates
04.2003 - Current
Medical Assistant
TRUESDALE MEDICAL & SURGICAL ASSOCIATES, LLC
08.1999 - 04.2003
Associate of Science - Administrative Medical Assistant Technology
New England Institute of Technology
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