Open To Work
Claudine HOLLOWAY
Dollar Tree
Bucyrus
Work Preference
Desired Job Title
Store ManagerSales AssociateRealtorCustomer Service Manager
Work Type
Full Time
15
years of professional experience
Results-driven Store Manager with expertise in customer relations and team leadership. Proven ability to enhance team performance and streamline operations to drive growth.
Work History
Store Manager
5 Years 2 Months- Led daily store operations, ensuring exceptional customer service and adherence to company policies.
- Trained and developed staff, fostering a collaborative work environment and enhancing team performance.
- Implemented inventory management systems, improving stock accuracy and reducing shrinkage.
- Analyzed sales trends to optimize product placement and maximize revenue opportunities.
Sales Associate
1 Year 1 Month- Assisted customers in selecting furniture solutions, enhancing overall shopping experience.
- Developed product knowledge to provide informed recommendations, improving customer satisfaction.
- Coordinated inventory management and restocking procedures to maintain store organization.
- Trained new sales associates on product features, sales techniques, and customer service standards.
Realtor
2 Years 6 Months- Guided clients through buying and selling processes, ensuring compliance with local regulations.
- Conducted market analysis to determine competitive pricing strategies for listings.
- Developed and maintained strong client relationships, resulting in repeat business and referrals.
- Collaborated with mortgage brokers and inspectors to streamline transaction processes for clients.
Customer Service Manager
4 Years 9 Months- Led customer service team, enhancing communication and collaboration among staff.
- Developed training programs to improve employee performance and customer satisfaction.
- Implemented process improvements that streamlined operations and reduced response times.
- Analyzed customer feedback to identify trends and drive strategic initiatives for improvement.
Education
Real Estate - Real Estate
Skills
Problem-solving
Customer relations
Multitasking and organization
Training and mentoring
Retail inventory management
Inventory control
Recruiting and hiring
Operations management
Staff management
Employee scheduling
Work Planning and Prioritization
Team leadership and coaching
Customer service management
Store operations
Store opening and closing
Team leadership
Friendly and positive
Outstanding communication skills
Inventory management
Store merchandising
Cash management
Shift scheduling
Employee training
Recruitment and hiring
POS systems
Team motivation
Team building and leadership
Goals and performance
Supply ordering
Policies and procedures
Store displays
Leadership development
Staff supervision
Sales expertise
Accurate cash handling
Opening and closing procedures
Documentation and reporting
Relationship building and management
Strategic thinker
Operations
Order management
Sales strategies
Team development
Product merchandising
Retail sales techniques
Payroll management
Sales professional
Customer response
Bank and safe deposits
Loss prevention
Bank deposit procedures
Accurate money handling
Operational efficiency
Inventory oversight
Loss prevention procedures
Retail merchandise quality standards
Strategic planning
Sales analysis
Performance reviews
Sales coaching
Maximizing profitability
Pricing strategies
Flexible schedule
Sales promotions
Leading staff meetings
Vendor management
Merchandise planning
Delegating work
Personnel development
Project management
Marketing and promotions
Operations oversight
Employee terminations
Talent recruitment
Culture development
Process improvements
Hourly shift management
Risk management
Database management
Financial operations management
Revenue generation
Mathematical aptitude
Timeline
Store Manager
Dollar Tree
01.2013 - 03.2018Read More
Sales Associate
Ashley Furniture Homestore
11.2011 - 12.2012Read More
Realtor
Century 21 Kasten Realty
07.2008 - 01.2011Read More
Customer Service Manager
Walmart
04.2003 - 01.2008Read More
Hondros College of Real Estate
Real Estate from Real Estate
Read More
Listing Leader of the Month
In my first month with Century21 I earned the Listing Leader of the Month award.