Claudine HOLLOWAY
Dollar Tree
Bucyrus
15
years of professional experience
Results-driven Store Manager with expertise in customer relations and team leadership. Proven ability to enhance team performance and streamline operations to drive growth.
Work History
Store Manager
5 Years 2 Months- Led daily store operations, ensuring exceptional customer service and adherence to company policies.
- Trained and developed staff, fostering a collaborative work environment and enhancing team performance.
- Implemented inventory management systems, improving stock accuracy and reducing shrinkage.
- Analyzed sales trends to optimize product placement and maximize revenue opportunities.
Sales Associate
1 Year 1 Month- Assisted customers in selecting furniture solutions, enhancing overall shopping experience.
- Developed product knowledge to provide informed recommendations, improving customer satisfaction.
- Coordinated inventory management and restocking procedures to maintain store organization.
- Trained new sales associates on product features, sales techniques, and customer service standards.
Realtor
2 Years 6 Months- Guided clients through buying and selling processes, ensuring compliance with local regulations.
- Conducted market analysis to determine competitive pricing strategies for listings.
- Developed and maintained strong client relationships, resulting in repeat business and referrals.
- Collaborated with mortgage brokers and inspectors to streamline transaction processes for clients.
Customer Service Manager
4 Years 9 Months- Led customer service team, enhancing communication and collaboration among staff.
- Developed training programs to improve employee performance and customer satisfaction.
- Implemented process improvements that streamlined operations and reduced response times.
- Analyzed customer feedback to identify trends and drive strategic initiatives for improvement.
Education
Real Estate - Real Estate
Skills
Problem-solving
Customer relations
Multitasking and organization
Training and mentoring
Retail inventory management
Inventory control
Recruiting and hiring
Operations management
Staff management
Employee scheduling
Work Planning and Prioritization
Team leadership and coaching
Timeline
Store Manager
Dollar Tree
01.2013 - 03.2018Read More
Sales Associate
Ashley Furniture Homestore
11.2011 - 12.2012Read More
Realtor
Century 21 Kasten Realty
07.2008 - 01.2011Read More
Customer Service Manager
Walmart
04.2003 - 01.2008Read More
Hondros College of Real Estate
Real Estate from Real Estate
Read More
Listing Leader of the Month
In my first month with Century21 I earned the Listing Leader of the Month award.