CLAUDINE MITTELMAN
Summary
Top tier Luxury retail expert with an authentic passion for the industry, highly motivated professional that understands the delicate nuanced balance between heritage, craftsmanship and the necessity of measurable profitable growth without sacrificing quality or client experience. Thrives in both individual and team capacities, leveraging seasoned work ethic to adapt to different processes and drive company objectives. Resourceful and results-driven with a focus on client engagement to meet company needs and increase service value.
Overview
4
4
years of professional experience
Work History
Store Director
Trendlee Products
09.2024 - 03.2025
- Managed luxury goods sales team to consistently achieve growth and exceed sales targets
- Oversaw day-to-day store operations to foster efficient and profitable operations
- Managed inventory levels through collaborative stock allocation strategies, tracking sales data, and adjusting accordingly
- Store planning and Visual Merchandising in accordance to company standards.
- Conducted regular performance reviews with staff to ensure job expectations were met or exceeded
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements
- Prepared staff work schedules and assigned specific duties
- Demonstrated and supported continuous improvement and growth mindset
- Established and monitored KPIs to optimize company performance
- Maneuvered through multiple software platforms making necessary adjustments whenever needed, while remaining flexible
- Developed new store location from ground up by hiring and training
- Utilized information technology to record sales figures, for data analysis and forward planning.
- Coached sales associates in product knowledge, and luxury selling ceremony, including the art of story telling to forge deep emotional connections.
- Monitored associate outreach through CRM to ensure proper and appropriate clienteling techniques were being utilized and aligned with the companies vision.
Client Advisor- Founding advisor
Brunello Cucinelli USA
10.2022 - 02.2024
- Founding advisor for the first Brunello Cucinelli Monobrand Boutique in Arizona
- Surpassed sales incentive goals every month by 100 percent
- Cultivated lasting client relationships from the ground up as well as strengthening established connections
- Comprehensive knowledge of the company, the products and above all, an organic alignment with the philosophical approach Brunello Cucinelli has made his lifelong passion
- Comprehensive understanding and utilization of the seasons of Client Relationships using the Hortus Simplicium model in addition with Salesforce driving sales to double company projections for 2022
- Demonstrated consistent and genuine commitment by actively engaging the resources available in SYMPO to learn about production and ensure awareness on current and upcoming collections, trends and styling
- Deep understanding and abidance to the unique responsibilities required of a Brunello Cucinelli Brand Ambassador
Client Advisor
Louis Vuitton
07.2021 - 06.2022
- High Volume Sales in premier luxury retail environment
- Achieved perfect balance of fast paced atmosphere while simultaneously providing unique and personal experience for every single client
- Immersive clienteling skills using all possible channels including Active Listening, CRM software, social media, direct contact and consistent follow through to ensure maximum client connection and attachment to the brand and specific advisor
- Maximized potential sales for high end categories by providing excellent service at all times
- Exceeded goals of $300K per month with top tier cross selling, AOV and UPT
- Expert knowledge on leather goods including material sourcing, inspiration through historical brand story telling and savior-fair education
- Chosen to receive specialized induction training in LVMH factories in Dallas, Texas.
- Traveled to flagship LV Maison Beverly Hills for private appointments with high profile clientele
- Personally styled a high profile client for the 2022 Grammy's in Las Vegas.
Skills
- Product knowledge
- Relationship building
- Performance management
- CRM software
- Operations
- KPI tracking
- Data analysis
- Exceeds sales goals
- Relationship building and management
- Strategic planning
- Business development
Timeline
Store Director
Trendlee Products
09.2024 - 03.2025
Client Advisor- Founding advisor
Brunello Cucinelli USA
10.2022 - 02.2024
Client Advisor
Louis Vuitton
07.2021 - 06.2022
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