Emily Nguyen
Overland Park,KS
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
10
10
years of professional experience
Work History
Store Director
Madewell
06.2018 - Current
- Consistently exceeds sales goals set by company through reporting and monitoring of KPIs
- Ensures compliance with all applicable laws, regulations, policies and procedures pertaining to store operations
- Recruits new talent while training and developing existing team to make sure everyone is contributing to their highest potential
- Fosters an inclusive work environment that reflects the store's community
Associate Store Manager
Madewell
12.2017 - 06.2018
- Collaborated with Store Director to determine store needs in terms of financials, payroll and recruiting.
- Ensured compliance to company standards in Human Resources, Operations and Loss Prevention.
- Executed visual merchandise presentations set forth by the company.
- Utilized dashboard reporting to determine product placement based on sell through and slower turning categories.
Retail General Manager
Charlie Hustle
08.2016 - 12.2017
- Recruited, interviewed, onboarded and fully trained entirely new staff.
- Led transition from temporary/pop-up location to permanent retail location.
- Collaborated with the Director of Fulfillment and Director of Product Management to implement processes to streamline inventory and product fulfillment.
- Assisted in planning and executing various special projects such as store re-opening, warehouse sales, pop-ups, in-store events and quarterly meetings.
Assistant Manager
Madewell
10.2013 - 08.2016
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees.
- Supervised day to day operations to meet performance and customer service expectations
- Provided exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created associate weekly schedules and delegated assignments to meet coverage and service demands.
Education
Some College (No Degree) - General Studies
Johnson County Community College
Overland Park, KSSkills
- Retail Management
- Store Operations
- POS Systems
- Product Knowledge
- Time Management
Timeline
Store Director
Madewell
06.2018 - Current
Associate Store Manager
Madewell
12.2017 - 06.2018
Retail General Manager
Charlie Hustle
08.2016 - 12.2017
Assistant Manager
Madewell
10.2013 - 08.2016
Some College (No Degree) - General Studies
Johnson County Community College