Clay DelBiaggio
Topeka,KS
Summary
Driven manager with a proven track record at Sky Zone Trampoline Park, excelling in team leadership and customer service. Mastered complex problem-solving and staff development, significantly enhancing team performance and customer satisfaction. Skilled in employee coaching and mentoring, fostering a culture of collaboration and continuous improvement. Achieved notable success in reducing staff turnover and boosting morale. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Manager
Sky Zone Trampoline Park
2023.05 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Developed and maintained relationships with customers and suppliers through account development.
- Organized professional development programs for staff, leading to improved performance and skill sets.
Team Member
Coast 2 Coast Construction
2022.08 - 2023.02
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
Education
High School - N/A
Washburn Rural High School
Topeka, KSSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Sales Techniques
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Positive Attitude
- Problem-Solving
- Employee Coaching and Mentoring
Accomplishments
Created a Christian Ministry called “I Am” I am the director of it and we do mission trips every 2 weeks making an impact on the community and giving back to those around us.
Affiliations
2nd Grade Leader at Fellowship Bible Church
Leader at 4+ Christian Organizations and Churches.
Certification
- American Red Cross - CPR Certified
Timeline
Manager
Sky Zone Trampoline Park
2023.05 - Current
Team Member
Coast 2 Coast Construction
2022.08 - 2023.02
High School - N/A
Washburn Rural High School
- American Red Cross - CPR Certified
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