Clay Godfree

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• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Used quoting software from multiple vendors to present proposals to clients (Andersen, Jeld-Wen, Weather Shield, Ply Gem, Therma-Tru, Harris, Euro-Wall).
• Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
• Negotiated prices, terms of sales and service agreements.

• Educate customers about product features and benefits to aid in selecting best options for each individuals' needs.
• Build Quotes using blueprint takeoffs and assess the customers needs to make sure the correct product is ordered.
• Work Closely with vendors on issues that may arise with customer satisfaction
• Work with Territory Managers to bring in new customers and grow the window and door business.
• Receive and set up delivery of all window and door products ordered through the branch.

• Managed portfolio of 79 Home Depot accounts and $21 million in sales.
• Developed customer relationships and increased overall sales by 38% in 2021.
• Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
• Prospected to increase sales lead pipeline and converted leads into new customers.
• Selected correct products based on customer needs, product specifications and applicable regulations.

• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Built relationships with customers and community to promote long term business growth.
• Set and achieved company defined sales goals.
• Communicated effectively with broad range of building professionals to promote the Andersen brand.

• Built relationships with customers and community to promote long term business growth.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Prepared and deliver customer sales quotes.
• Merchandised attractive shelf displays with current offerings to drive store sales.
• Opened new merchandise and stocked sales floor racks and shelves.

• Maintained stock of items, cleanliness, organization and provided excellent customer service.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Assigned tasks and established work schedules to staff to cover operational needs.