Clay Terry
Cleburne,TX
Summary
Hardworking employee enthusiastic about learning the automotive industry inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Service Advisor
Ridenow Powersports Burleson
11.2021 - Current
- Great customers as they walk up to the counter in a nice and respectful manner
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Be transparent on costs and what exactly we are going to be doing to the vehicle
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Able to communicate what job is needed or being performed on a customers vehicle for the customer to understand
- Go over standard operating procedures with customers that purchase a unit
- be knowledgeable in the 5 different manufactures that we carry at the dealership
Service Technician
Freedom Powersports Cleburne
11.2019 - 11.2021
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
Education
High School Diploma -
Rio Vista High School
Rio Vista, TX06.2015
Skills
- Repairs Scheduling
- Service Recommendations
- Customer Retention
- Cost Estimation
- Friendliness
Timeline
Service Advisor
Ridenow Powersports Burleson
11.2021 - Current
Service Technician
Freedom Powersports Cleburne
11.2019 - 11.2021
High School Diploma -
Rio Vista High School
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