Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Cleonice Franco

Reseda,CA

Summary

Personable Medical Assistant bringing 16 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Medical Assistant

Community Health Systems Inc
Moreno Valley, CA
12.2023 - 06.2024
  • Documented notes during patient visits.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.

Medical Assistant

Medicina Familiar Medical Group
Canoga Park, CA
04.2017 - 05.2023
  • Sterilize instruments and patient rooms.
  • Prepare and administer patient medication. Administrative tasks manage medical records.
  • Patient scheduling, billing, insurance.
  • Record accurate patient history, vital signs, and current medical status.
  • Assessed and recorded the medical history of interviewed patients.
  • Measure patients' vital signs, such as their blood pressure and weight.
  • Help physicians with patient examinations.
  • Give patients injections or medications as directed by physicians.
  • Ensured accuracy of insurance verifications, billings, and coding through phone calls with insurance.
  • Implemented a proactive approach to patient communication through phone calls for appointment reminders.
  • Answered questions and resolved concerns raised by both patients and specialists.
  • Managed up to 40 patient referrals daily through a multi-line telephone system.
  • Educated patients about medications, procedures and physician's instructions.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Responded to patient callbacks and phone-in prescription refill requests.

Medical Assistant

Universal Medical Clinic
Reseda, CA
11.2009 - 01.2016
  • Ensured accuracy of insurance verifications, billings, and coding through phone calls with insurance.
  • Implemented a proactive approach to patient communication through phone calls for appointment reminders.
  • Managed appointment scheduling and provided professional patient greeting.
  • Took patient vitals and administered vaccines, while also serving as VFC Coordinator responsible for managing vaccine supplies.
  • Answered questions and resolved concerns raised by both patients and specialists.
  • Managed up to 40 patient referrals daily through a multi-line telephone system.
  • Reviewed demographic, clinical and insurance information before sending to referred specialists.

Education

Medical Assistant -

ICDC College - Van Nuys
Van Nuys, CA
09-2009

High School Diploma -

Canoga Park Senior High School
Canoga Park, CA
06-2006

Skills

  • Medical Billing
  • Patient Scheduling
  • HIPAA Compliance
  • Patient-focused care
  • Payment Collection
  • Certified in Basic Life Support (BLS)
  • Documentation and recordkeeping
  • Compassionate
  • Equipment Sterilization
  • Medical terminology knowledge
  • Procedure Assistance
  • Patient Flow Management
  • Preparing specimens and samples
  • Electrocardiography (EKG)
  • Inventory Management
  • Vital sign monitors
  • Stocking supplies
  • Patient Relations
  • Customer Service
  • Medical Records Management
  • Team management and supervision
  • Venipuncture and phlebotomy
  • Bilingual

Certification

  • CPR Certification
  • CHDP Certified

Languages

  • English
  • Spanish

References

References available upon request.

Timeline

Medical Assistant

Community Health Systems Inc
12.2023 - 06.2024

Medical Assistant

Medicina Familiar Medical Group
04.2017 - 05.2023

Medical Assistant

Universal Medical Clinic
11.2009 - 01.2016

Medical Assistant -

ICDC College - Van Nuys

High School Diploma -

Canoga Park Senior High School

Similar Profiles

CREATE PROFILE
Cleonice Franco