Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Cleveland Goolsby

Dallas,TX

Summary

Well-qualified [Job Title] with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Energetic [Job Title] offers wealth of experience in conducting property tours and launching successful marketing initiatives. Clear knowledge of federal fair housing laws and local regulations. Firm but fair when dealing with tenants concerning rents due, maintenance and neighbor complaints.

Overview

4
4
years of professional experience

Work History

Server

Waffle House
11.2021 - 01.2025
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Served food and beverages promptly with focused attention to customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Server

O'Charley's Restaurant & Bar
07.2022 - 10.2023
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Served food and beverages promptly with focused attention to customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Processed orders and sent to kitchen employees for preparation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Security Officer

Norred Security
10.2020 - 10.2021
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Reported suspicious activities and persons to law enforcement.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Checked and verified photo identification prior to granting facility access.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.

Education

Middle Georgia State University
Macon, GA

GED -

Athens Technical College
Athens, GA
05-2019

Skills

  • Sales techniques
  • Fair housing policies
  • CRM software
  • Yardi software light experience

Software

Yardi

CSM

Timeline

Server

O'Charley's Restaurant & Bar
07.2022 - 10.2023

Server

Waffle House
11.2021 - 01.2025

Security Officer

Norred Security
10.2020 - 10.2021

Middle Georgia State University

GED -

Athens Technical College

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Cleveland Goolsby