Summary
Overview
Work History
Education
Skills
Timeline
Generic

Clifford Harshaw

Atlanta,GA

Summary

As a Quality Assurance Analyst, possess a strong background in software testing and debugging with an emphasis on user experience. Strengths lie in the ability to identify system weaknesses, propose solutions and collaborate effectively with cross-functional teams. Previous work has made significant impact by improving product quality, enhancing customer satisfaction, and reducing system errors. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

20
20
years of professional experience

Work History

QA Analyst/ Customer Support Rep

VISIBLY INC
06.2021 - 07.2023
  • Duties included running smoke and regression testing on the companies website on mobile as well as the production site to check for errors in design or functionality
  • Customer service duties included taking inbound and making outbound calls and emails and running the chat feature and placing contact lens orders for customers as well as verifying contact lens prescriptions with eyecare providers

Patient Resource Rep

Children's Healthcare of Atlanta
12.2020 - 03.2021
  • Provided excellent customer service to internal and external callers,acted as an expert in departmental services and triaged support services as well as physician services.Supported and ensured the safe delivery of patient care to support a safe environment for Children's patients

Patient Advocate/ Referral Specialist

Georgia Eye Partners
08.2018 - 11.2020
  • Took inbound and outbound calls from patients inquiring about their appointments and scheduling eye exams and surgeries like for patients diagnosed with Cataracts and Glaucoma and working with other locations to ensure proper patient care, as a Referral Specialist working hand and hand with participating clinics making sure the referral patients are scheduled promptly

Patient Support Rep

Opternative
07.2017 - 08.2018
  • Assisting patients in completing the Opternative Vision test by providing timely responses via phone, email and chat
  • Accurately collect and manage patient health records then conduct initial review for consistency within department guidelines and policies
  • Multi tasked inbound/outbound calls and chats with patients addressing any tech issues, questions, or complaints
  • Prepare and maintain health records for physician final review

Frontline Rep

Groupon
12.2016 - 07.2017
  • Duties included customer support via inbound and chat and also making outbound calls to Groupon account holders with inquiries about their purchases and processing orders and refunds as needed and also booking deals for customers

Customer Support Supervisor

Xerox Corp
09.2015 - 07.2016
  • Duties included supervision of sales staff, handling a high volume of customer inbound calls and organizing workflow and ensuring reps are supported and providing coaching

Residential Supervisor/Coordinator

St. Colettas of IL
04.2003 - 03.2015
  • Responsible for the implementation and management of residential programs
  • Supervision and evaluation of direct care staff
  • Actively participates in the development of consumer IPP’s
  • Ensures required documentation is accurate and completed in accordance with established deadlines,making phone calls to ensure proper treatment plans and also recruiting

Education

Chicago State University
12.2000

Diploma -

Bremen High School
12.1994

Skills

  • Problem Solving
  • Critical Thinking
  • Leadership
  • MS Office
  • Outlook
  • EPIC
  • Nextech
  • Medical Terminology
  • Regression Testing
  • Training & Development

Timeline

QA Analyst/ Customer Support Rep

VISIBLY INC
06.2021 - 07.2023

Patient Resource Rep

Children's Healthcare of Atlanta
12.2020 - 03.2021

Patient Advocate/ Referral Specialist

Georgia Eye Partners
08.2018 - 11.2020

Patient Support Rep

Opternative
07.2017 - 08.2018

Frontline Rep

Groupon
12.2016 - 07.2017

Customer Support Supervisor

Xerox Corp
09.2015 - 07.2016

Residential Supervisor/Coordinator

St. Colettas of IL
04.2003 - 03.2015

Chicago State University

Diploma -

Bremen High School
Clifford Harshaw