Clifton Nantz
Davenport
Summary
Friendly and approachable, with strong interpersonal abilities and positive demeanor. Proficient in managing administrative tasks and coordinating schedules, with knowledge of customer service principles and office software. Focused on creating welcoming environment and ensuring smooth operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Manager
Holiday Inn Club Vacations
Kissimmee, FL
04.2024 - 11.2024
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
Evening Manager
Bluegreen Vacations
09.2022 - 04.2024
- Managing, training, and coaching my team at night while ensuring guest satisfaction is optimal and efficient with every experience
- Maintaining multiple departments on the resort, and ensuring operations run smoothly
- Interviewing applicants for positions on the resort, and ensuring a thorough background check is completed
- Inspects the entire property daily to ensure cleanliness, safety, and provide assistance to any and all guests when needed
Bar Manager/ Traveling Management
Longhorn Steakhouse
08.2021 - 09.2022
- Analyze both guest and employee situations and resolve any issues immediately
- Assist serving and cooking staff during busy shifts
- Interact with guests to ensure customer satisfaction
- Managed front of house operations including greeting and interacting with diners
- Supervised effective working of production personnel and prepare effective production schedules and ensure compliance to all company policies
- Recruit qualified candidates to ensure optimal performance of restaurant is guaranteed
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Closed out cash register and prepared cashier report at close of business.
Restaurant Manager
Red Lobster
04.2019 - 08.2021
- Manage 20-25 employees nightly and coordinate tasks for the team daily
- Analyze both guest and employee situations and resolve any issues immediately
- Train, manage, motivate and evaluate employee performance
- Assist serving and cooking staff during busy shifts
- Interact with guests to ensure customer satisfaction
- Manage front of house operations including greeting and interacting with diners
- Supervise effective working of production personnel and prepare effective production schedules and ensure compliance to all company policies
- Recruit qualified candidates to ensure optimal performance of restaurant is guaranteed
Education
B.A. - Hospitality Management
University of Central Florida
04.2019
High school diploma -
Hilliard Middle-Senior High School
05.2012
Skills
- Scheduling
- Employee Performance Management
- Communication Skills
- Food Safety
- Customer Service
- Leadership
- Operations Management
- Business Planning
- Problem-solving skills
References
- Toni Fioravanti, Longhorn Steakhouse, 18432138464
- Robert Tierney, Holiday Inn Club Vacations, 7326736084
- Angel Hodges, Bluegreen Vacations, 18656543609
Certification
- ServSafe Food Handler's Certification
- CPR/AED Certification
Timeline
Front Desk Manager
Holiday Inn Club Vacations
04.2024 - 11.2024
Evening Manager
Bluegreen Vacations
09.2022 - 04.2024
Bar Manager/ Traveling Management
Longhorn Steakhouse
08.2021 - 09.2022
Restaurant Manager
Red Lobster
04.2019 - 08.2021
B.A. - Hospitality Management
University of Central Florida
High school diploma -
Hilliard Middle-Senior High School