Clint Kuper

In my current role, I oversee all aspects of the Front Office, leading a dynamic team of three managers and 27 employees. My responsibilities span front desk operations, bell services, valet, PBX, concierge, and security functions. Focused on guest and associate satisfaction, I implement strategies to optimize expense control, product quality, and service excellence. By aligning these efforts with the hotel’s mission, I ensure consistent contributions to its overall profitability and success.

Prior to stepping into the Director role, I managed the guest experience, orchestrating seamless interactions from check-in to departure. Leading a team of 20 guest services and bell agents, I prioritized delivering exceptional service aligned with the hotel's high standards, ensuring memorable stays for every guest.

Transitioning to the communications sector, I drove success for Limerent’s portfolio of public health clients. I developed and executed measurable marketing objectives, provided oversight for team operations, and created comprehensive business development plans. My efforts resulted in strong client relationships and sustained business growth, underpinned by innovative strategies and effective leadership.

At Alaska Airlines, I held dual roles, blending operational excellence with instructional responsibilities. As an ICSA Instructor, I trained over 200 entry-level agents and delivered advanced education for management aspirants. During the pandemic, I spearheaded the development of online training curriculums to maintain operational continuity. Recognized with the 2019 Beyond Service award, I embodied a commitment to safety, compliance, and customer satisfaction.

My tenure at The Nines began as a Concierge, where I became the hotel's ambassador, curating bespoke guest experiences. Promoted to Lead Concierge, I collaborated with the Executive and Front Office teams to integrate the Concierge’s services into the hotel’s broader guest experience framework, ensuring seamless operations and elevated guest satisfaction. I was awarded Employee of the Year in 2017 recognizing my contributions to my employees and the operation.

As the founder of Kuper Entertainment, I oversaw all aspects of the company, from sales and marketing to event execution and talent management. My entrepreneurial spirit drove the company’s success, building a reputation for delivering memorable events and exceptional service.

During my seven years with Horizon Air, I excelled in various customer service roles, including fleet, ramp, cargo, and passenger services. Promoted to Team Captain and Acting Supervisor, I demonstrated leadership and adaptability, mastering operational systems such as SABRE and IMAGE to ensure efficient and customer-focused airport operations.