Clinton Jones
Maple Grove,MN
Summary
Dynamic Shift Lead with a proven track record at Walgreens, excelling in customer service and team motivation. Expert in training staff and implementing process improvements, enhancing operational efficiency. Recognized for resolving conflicts effectively and maintaining high satisfaction rates, contributing to a loyal customer base. Strong problem-solving skills and a positive attitude drive success.
Overview
11
11
years of professional experience
Work History
Shift Lead
Walgreens
09.2025 - Current
- Resolved customer complaints, maintaining high satisfaction and loyalty rates.
- Coordinated staff schedules, optimizing coverage during peak hours to meet demand.
- Conducted regular audits of cash handling procedures to ensure accuracy and accountability.
- Developed training materials for onboarding new employees, enhancing overall team performance.
Shift Lead
Holiday Gas Station
10.2024 - 04.2025
- Oversaw daily operations, ensuring compliance with safety and service standards.
- Trained and mentored team members in customer service best practices.
- Managed inventory levels, reducing stock discrepancies through accurate record-keeping.
- Implemented process improvements to enhance efficiency and workflow within the shift.
Security Officer
GSSC
09.2023 - 10.2024
- Monitored premises and ensured safety protocols were consistently followed.
- Conducted regular inspections to identify security vulnerabilities and recommend improvements.
- Responded promptly to incidents, assessing situations and implementing appropriate responses.
- Collaborated with law enforcement during investigations, providing detailed reports on incidents.
Unit Supply Sergeant
US Army
02.2015 - 08.2023
- Managed inventory control processes to ensure accurate supply levels and minimize discrepancies.
- Coordinated distribution of supplies to units, enhancing operational readiness and efficiency.
- Trained junior personnel on supply chain management protocols and inventory systems.
- Implemented process improvements that streamlined supply acquisition procedures and reduced turnaround times.
- Led cross-functional teams in executing large-scale supply missions successfully under tight deadlines.
- Facilitated training sessions on proper inventory management practices, promoting accuracy and accountability within the unit.
- Maintained open lines of communication between suppliers, transportation providers, and end-users to ensure smooth delivery schedules.
- Supported mission success with efficient procurement processes for acquiring necessary supplies and materials.
- Promoted a culture of continuous improvement within the supply department through regular feedback and process evaluations.
Education
No Degree - General Studies
University of Maryland
MDSkills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Workplace safety
- Sales proficiency
- Staff supervision
- Staff motivation
- Shift leadership
- Problem-solving
- Positive attitude
Timeline
Shift Lead
Walgreens
09.2025 - Current
Shift Lead
Holiday Gas Station
10.2024 - 04.2025
Security Officer
GSSC
09.2023 - 10.2024
Unit Supply Sergeant
US Army
02.2015 - 08.2023
No Degree - General Studies
University of Maryland