Clinton Shotts
Phoenix,AZ
Summary
- Effective public speaker which proves essential for working with clients/customers
- Identify and anticipate problems demonstrated through work experience
- Appreciate diversity through working with diverse co-workers
- Demonstrated punctuality through several years of reliable service
- Experience in reporting and documenting information for safety and efficiency
- Helped maintain public safety through implementation policies and procedures and during several renovation projects
- Plan and coordinate events resulting in doubling participation
- Extensive utilization of Microsoft Excel to manage data and reports
Overview
7
7
years of professional experience
1
1
Certification
Work History
Fleet Administrative Specialist
Cobblestone Auto Spa
05.2023 - Current
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built relationships with customers and community to establish long-term business growth.
- Proven ability to learn quickly and adapt to new situations.
- Assisted Sales Manager by contacting new sales leads and curating the account to their needs.
Customer Service Specialtist
CobbleStone Auto Spa
01.2023 - 05.2023
- Retain members who encountered location based issues
- Make 100 phone calls per shift
- Send 100 emails pitches per shift
- Log 30 cases per shift
- Work among other corporate members to ensure company growth
- Provide excellent customer service.
Operations Manager
Eos Fitness
08.2022 - 01.2023
- Promoted from Service Associate to Assistant manager to Operations Manager with probationary period
- Create schedules for over 27 employees
- Train and coach new and current employees
- Keep track of inventory utilizing Microsoft Excel
- Order supplies (drinks, signage and cleaning supplies)
- On call 24/7
- Submit work order tickets which assured seamless transition for services and productivity
- Provided positive relationships with members and staff
- Exceeded weekly metric numbers resulting in top Medallia classification for all managers
- Conducted various inventory ordering for the facility
- Provided clean and safe environment for the members.
Assistant Manager
Eos Fitness
07.2022 - 08.2022
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained a clean, safe, and organized gym environment to enhance the customer experience.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Service Associate
Eos Fitness
02.2022 - 07.2022
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Maintained and managed customer files and databases.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Suggested additional services to customers in order to meet upsell goals.
Event Planner
Student Life & Leadership at Paradise Valley Community College
09.2019 - 12.2019
- First line of student services which included answering phone calls and emails
- Plan and coordinate events
- Trained and effectively handled confidential information.
General Laborer
Martin Brothers Construction and Services
08.2018 - 07.2019
- Control traffic passing near, in, or around work zones
- Clean or prepare construction sites to eliminate possible hazards
- Provide assistance to craft workers, such as carpenters, plasterers, and masons
- Mop, brush, or spread paints, cleaning solutions, or other compounds over surfaces to clean them or to provide protection.
Sous Chef
Saucy Pasta
09.2018 - 02.2019
- Monitor sanitation practices to ensure that employees follow standards and regulations
- Inspect supplies, equipment, or work areas to ensure conformance to established standards
- Meet with customers to discuss menus for special occasions, such as weddings, parties, or banquets.
Highway Contractors Assistant
United States Postal Service
01.2017 - 03.2018
- Scan labels on letters or parcels to confirm receipt
- Obtain signed receipts for registered, certified, and insured mail, collect associated charges, and complete any necessary paperwork
- Sign for cash-on-delivery and registered mail before leaving the post office
- Record address changes and redirect mail for those addresses
- Report any unusual circumstances concerning mail delivery, including the condition of street letter boxes.
Education
No Degree - Anthorpology
Paradise Valley Community College
Phoenix, AZ05.2027
Skills
- Presentation Development
- Microsoft Excel
- Verbal Communication
- Spreadsheet Creation
- Vendor Management
- Customer Relations
- Editing and proofreading
- Billing oversight
- Data Collection
Certification
- Certified; CPR and AED
- Certified; FERPA and HIPA
- Level 1 fingerprint clearance card
- Food Handlers’ card
Timeline
Fleet Administrative Specialist
Cobblestone Auto Spa
05.2023 - Current
Customer Service Specialtist
CobbleStone Auto Spa
01.2023 - 05.2023
Operations Manager
Eos Fitness
08.2022 - 01.2023
Assistant Manager
Eos Fitness
07.2022 - 08.2022
Service Associate
Eos Fitness
02.2022 - 07.2022
Event Planner
Student Life & Leadership at Paradise Valley Community College
09.2019 - 12.2019
Sous Chef
Saucy Pasta
09.2018 - 02.2019
General Laborer
Martin Brothers Construction and Services
08.2018 - 07.2019
Highway Contractors Assistant
United States Postal Service
01.2017 - 03.2018
No Degree - Anthorpology
Paradise Valley Community College
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