Cloretta D. McWilliams
Mobile
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
23
23
years of professional experience
Work History
Administrative Assistant II
State of Alabama Department of Human Resources
Mobile, AL
05.2005 - Current
- Acts as lead support personnel providing training and mentorship to administrative staff on departmental procedures.
- Compile and calculate monthly statistical reports which track the productivity of all territory workers in the Child Support Program.
- Prepare reports, ensuring accuracy and adherence to deadlines.
- Office Manager
- Secretary to the Child Support Program Manager.
- Primary Child Support Collections Clerk.
- Program Leave Clerk.
- Program LAN Server Administrator. Address IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Assist the public with Completing Acknowledgments of Paternity.
- Process Online Address Changes.
- Implemented process improvements that enhanced workflow efficiency across administrative tasks.
- Monitor office supplies inventory, ensuring availability of essential items without overstocking.
- Improve staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
Administrative Support Assistant I
State of Alabama Department of Human Resources
Mobile, AL
09.2003 - 05.2005
- Child Support Program Mail Clerk.
- Processed Daily Transmittals to Child Support Legal Office.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs, and records.
- Volunteered to help with special projects of varying degrees of complexity.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
Education
Associate of Science - Nursing
Bishop State Community College
MobileBachelor of Science - Nursing
University of South Alabama
Mobile, ALHigh School Diploma -
Mattie T. Blount
Prichard, AL05-1996
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Administrative support
- Computer proficiency
- Customer and client relations
- Office management
- Microsoft Excel
- Microsoft outlook
Timeline
Administrative Assistant II
State of Alabama Department of Human Resources
05.2005 - Current
Administrative Support Assistant I
State of Alabama Department of Human Resources
09.2003 - 05.2005
Associate of Science - Nursing
Bishop State Community College
Bachelor of Science - Nursing
University of South Alabama
High School Diploma -
Mattie T. Blount